Top Remote Customer Success Jobs in Peoria, IL

Lead administration of global benefit programs, ensure compliance with federal and state laws, analyze data for benefits compliance, provide exceptional customer service, assist in benefit plan events and communications, and manage leave of absence administration.

As the VP of Client Operations at Canoe Intelligence, you will oversee Implementations, Data Operations, and Client Support teams to ensure seamless delivery of products/services, high customer satisfaction, and operational excellence. Responsibilities include strategic leadership, service development, cost optimization, team management, client engagement, and process improvement. Requires 10 years of senior leadership experience in B2B Fintech or enterprise software, track record in margin improvement, ability to manage remote and global teams, regulatory knowledge, and a Bachelor's degree. Preferred experience in alternative investments and private equity landscape. Benefits include medical, dental, vision, flexible PTO, 401(k), work-from-home, gym reimbursement, education assistance, and more.

Seeking a Senior Director, Client Service to build and nurture relationships with clients, expand accounts, and ensure client satisfaction within the consumer business unit. Responsible for overseeing strategic client accounts, developing strong client relationships, and promoting agency value to drive business growth and partnerships. Preferred qualifications include 10+ years of client service experience and expertise in consumer goods and services industry.

The Director, Client Service will be responsible for overseeing and growing a portfolio of key strategic Industrial accounts in the Financial Services, Industrial, Technology (FIT) Business Unit. They will develop strong client relationships, understand the client's brand and business goals, and collaborate with internal teams to deliver exceptional customer experiences. This role will involve regular travel to meet with clients.

The Senior Director, Digital Strategy will work alongside other Bounteous team members to craft the product vision, overall strategy, roadmaps, and evolution of concept to support our client’s business goals.

The Client Success Associate will support client accounts, perform onboarding, communicate with clients, and advocate for them. Strong communication skills and the ability to work in different time zones are required.

This role is responsible for the overall management of highly complex claims in the insurance industry. They will investigate and analyze claims, determine settlement strategies, negotiate settlements, and coordinate litigation if necessary. They will also provide guidance to less experienced claims staff and contribute to the development of claims processes and strategies.

The Customer Support Team Lead is responsible for overseeing a support team to ensure efficient customer support and coaching. Key responsibilities include triaging customer escalations, monitoring team performance, providing guidance, and maintaining customer satisfaction. The role requires strong leadership, problem-solving, and communication skills, along with 5+ years of experience in customer-facing technical support.

The Business Continuity Specialist Senior is responsible for developing and overseeing business continuity and disaster recovery plans, crisis management, and emergency response. They lead business recovery activities and provide support during live events, ensuring continuity of business operations in the event of disruptions or disasters.