Top Remote Customer Success & Experience Jobs in Orlando, FL

Manage administration and client relationships for non-qualified retirement plans: maintain records, interpret plan documents, provide client support, produce calculations and reports, run web demonstrations, coordinate enrollments, resolve issues, and participate in client and sales meetings.

The Claims Specialist manages high-value commercial general liability and auto claims, leading investigations, representing the company, and collaborating with teams to enhance outcomes and compliance.

The Senior Value Engineer will act as a strategic advisor, ensuring customer success by resolving issues, advocating for customer needs, and executing tailored success plans for optimal value delivery through AI-driven process intelligence.

The Senior Client Account Strategist will manage client relationships, develop digital marketing strategies, lead campaigns, mentor teams, and drive performance optimization.

Manage a book of high-net-worth clients using email, phone, and Telegram to build long-term relationships, maximize revenue through Nexo products, maintain market and competitor knowledge, and ensure Salesforce records are accurate for management reporting.

Serve as an expert client success specialist handling complex billing and service inquiries, resolving complaints, recommending customer-focused solutions, mentoring junior staff, collaborating cross-functionally, and driving process improvements to enhance operational performance and customer satisfaction.

Serve as the primary client contact for Southeast Florida, building deep partnerships for a SaaS financial transactions platform. Advocate for clients, translate needs to internal teams, proactively resolve issues, understand product/infrastructure/pricing, and travel (~50%) for on-site visits and events.

Rotational internship across Customer Support, Product Management, and Customer Success. Provide technical support, manage incidents, improve incident intake and workflows, test support processes, use AI tools and automation, support account management tasks, gather end-user requirements for data pipelines and reporting, analyze source data for quality issues, and create technical documentation.

The Senior Account Executive leads PR programs, manages client communications, develops media relations, and mentors junior staff in a B2B technology environment.

The Enterprise Customer Success Manager will lead strategic initiatives for high-value enterprise customers, ensuring success, driving revenue growth, and maintaining strong relationships while coordinating resources across the organization.