Top Remote Customer Success & Experience Jobs in Orlando, FL

Owns the operational customer lifecycle for managed services accounts, coordinating onboarding, communications, renewals, satisfaction, client health, service adoption, records, and cross-functional follow-through. The role maintains accurate CRM and PSA data, tracks contracts and commitments, identifies risks and opportunities, supports retention, and ensures clients receive consistent communication. It does not perform technical work, own technology strategy, or directly sell solutions.

Act as the primary technical expert for the Cyera platform to onboard, train, and drive adoption; design custom use cases; troubleshoot issues; manage customer relationships, renewals, and expansion; conduct QBRs; mentor team members; and influence product roadmap. Role requires client travel (25–50%).

Supports Client Success Managers by coordinating client communications, meetings, agendas, documentation, study site information, reporting, and follow-up activities. Maintains action-item trackers, meeting minutes, client records, and site lists while coordinating with cross-functional teams to resolve requests, monitor commitments, identify overdue items, and keep client and study deliverables on track.

Manages post-sale relationships for a portfolio of strategic clients and partners. Responsibilities include onboarding, training, product adoption, account health monitoring, proactive support, QBRs, renewals and upsell coordination, cross-functional issue resolution, customer feedback, and Salesforce documentation. The role serves as a trusted advisor while partnering with sales, product, support, and implementation teams to drive customer value and retention.

Own strategic customer accounts, build senior stakeholder relationships, and lead onboarding, adoption, success planning, and issue escalation. Act as a trusted customer advocate while coordinating sales, product, engineering, and support teams. Drive measurable business value, upsell and cross-sell opportunities, and account expansion across HPE’s as-a-service portfolio. The role requires cloud and IT service management knowledge, Eastern/Central Time Zone support, and approximately 10–15% domestic travel.

The Technical Product Support Specialist II manages complex technical inquiries for ZOLL products, providing advanced troubleshooting, collaboration across teams, and contributing to knowledge base improvements.

Own strategy and success for a portfolio of pharmaceutical and biotechnology customer accounts. Advise clinical development stakeholders, drive Faro platform onboarding and adoption, lead change management, measure value and ROI, manage retention risks, identify growth opportunities, and develop executive relationships. Partner cross-functionally with Commercial, Product, Solutions Onboarding, and Data teams to communicate customer insights and improve Customer Strategy capabilities.

The Senior Client Account Strategist will manage client relationships, develop digital marketing strategies, lead campaigns, mentor teams, and drive performance optimization.

The Claims Specialist manages high-value commercial general liability and auto claims, leading investigations, representing the company, and collaborating with teams to enhance outcomes and compliance.

Serve as the primary client contact for Southeast Florida, building deep partnerships for a SaaS financial transactions platform. Advocate for clients, translate needs to internal teams, proactively resolve issues, understand product/infrastructure/pricing, and travel (~50%) for on-site visits and events.