Top Remote Customer Success & Experience Jobs in Orlando, FL

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

As a Customer Success Manager at TigerData, you'll drive customer adoption, retention, and success through data-informed strategies while fostering relationships with technical and business stakeholders.

As a Relationship Manager, you will manage customer relationships, support Accounts Payable processes, and ensure a positive customer experience through training and service delivery.

Manage and coach a Technical Account Management team to ensure high-quality, proactive support for Relativity customers. Oversee capacity planning, KPI performance, ticket and tenant health monitoring, on-call rotations, and cross-functional coordination with Product and Engineering. Drive service reviews, troubleshoot complex technical issues (SQL, Azure, VMs, storage, networking), and develop employees' technical and product skills while maintaining customer relationships and operational excellence.

As a Travel Consultant, you'll advise and arrange travel for corporate clients, utilize GDS systems, anticipate traveler needs, and ensure compliance with travel policies while providing outstanding service.

As a VIP Travel Consultant, manage travel arrangements for elite clients, ensuring compliance with travel policies, and providing excellent customer service while utilizing GDS.

Owns and manages post-sale customer escalations through the Account Management queue, advocates for client needs, collaborates cross-functionally to deliver solutions, monitors communication in Salesforce, identifies upsell opportunities, and may own a small book of business while maintaining positive customer experiences.

Manage partner-sourced customer implementations from handoff through payroll go-live; build implementation plans, configure account settings and integrations, deliver client training, coordinate stakeholders, troubleshoot and document issues, and support initial payroll cycles to ensure accurate employee pay.

Manage inbound commercial-insurance support tickets, triage and prioritize issues, escalate to Risk & Compliance, assist customer onboarding and data audits, maintain documentation and knowledge base, and perform generalist startup support tasks.

Own deployment, adoption, and outcomes for a portfolio of ~10 strategic accounts. Lead deployment planning and implementation, manage risks, monitor health with AI signals, drive product adoption, build success plans and executive business reviews, partner with sales on renewals/expansion, surface customer feedback, and develop repeatable playbooks to scale customer outcomes.

Provide phone, email, and chat support for ACT Innovations SaaS platforms (Paracelsus, DCCM); troubleshoot software, printer/analyzer connectivity, and workflows; remotely access customer systems; document tickets; escalate complex issues; assist with QA, release notes, knowledge base, and occasional onboarding or travel.