Top Remote Customer Success & Experience Jobs in Orlando, FL

Manage strategic enterprise customer relationships, driving adoption, retention, renewals, expansion, executive alignment, and measurable business value. Develop success plans and business reviews, coordinate cross-functional teams, resolve escalations, communicate product value, surface customer feedback, identify renewal risks, and uncover expansion opportunities. The role requires strong consultative, analytical, presentation, relationship-management, and technical problem-solving skills, with travel up to 25%.

Leads the full post-sale customer lifecycle across onboarding, support, retention, expansion, invoicing, and collections for EHR and revenue cycle management customers. Builds scalable customer success processes, health scoring, support standards, implementation programs, and acquisition migration plans. Owns retention, expansion, customer health, onboarding, support, billing, and team performance metrics while partnering with executive, sales, engineering, finance, and RCM teams.

Deliver on-site and remote training to public safety agency customers and staff using Motorola Flex and related software. Responsibilities include teaching software operation, presenting classroom instruction, completing reports, coordinating training schedules and agency information, and communicating with customer contacts. The role operates under supervision, requires extensive travel exceeding 75%, a valid driver’s license, high school education, Flex experience, and successful CJIS-related fingerprint screening.

Manages the health, retention, and growth of a healthcare client portfolio. Builds executive relationships, leads client communications, develops recovery and retention strategies, and owns NPS activities. Identifies and closes expansion opportunities, negotiates renewals and pricing, supports billing and collections, audits accounts, and maintains CRM records. Requires collaboration across product, support, enrollment, professional services, finance, and leadership. The role is remote with approximately 20–30% travel.

Provide technical customer support to 20–40 software clients across the United States and Canada. Manage inquiries through phone, chat, and email; troubleshoot issues, create and resolve tickets, research solutions, document findings, and collaborate with developers, business analysts, and product teams. Train clients on software features and releases, communicate enhancement requests, and contribute to knowledge sharing and process improvements. This is a fully remote role with Pacific Time working hours.

Owns the operational customer lifecycle for managed services accounts, coordinating onboarding, communications, renewals, satisfaction, client health, service adoption, records, and cross-functional follow-through. The role maintains accurate CRM and PSA data, tracks contracts and commitments, identifies risks and opportunities, supports retention, and ensures clients receive consistent communication. It does not perform technical work, own technology strategy, or directly sell solutions.

Act as the primary technical expert for the Cyera platform to onboard, train, and drive adoption; design custom use cases; troubleshoot issues; manage customer relationships, renewals, and expansion; conduct QBRs; mentor team members; and influence product roadmap. Role requires client travel (25–50%).

Supports Client Success Managers by coordinating client communications, meetings, agendas, documentation, study site information, reporting, and follow-up activities. Maintains action-item trackers, meeting minutes, client records, and site lists while coordinating with cross-functional teams to resolve requests, monitor commitments, identify overdue items, and keep client and study deliverables on track.

Manages post-sale relationships for a portfolio of strategic clients and partners. Responsibilities include onboarding, training, product adoption, account health monitoring, proactive support, QBRs, renewals and upsell coordination, cross-functional issue resolution, customer feedback, and Salesforce documentation. The role serves as a trusted advisor while partnering with sales, product, support, and implementation teams to drive customer value and retention.

Leads strategic customer success for complex, high-value accounts while coaching the broader CSM team. Owns customer health, renewals, ROI reporting, executive business reviews, AI adoption, change management, and legal workflow transformation. Builds playbooks, trains peers, influences product and sales decisions, and develops expansion opportunities. The role requires deep legal technology, eDiscovery, litigation operations, or compliance-regulated environment expertise, along with executive credibility and commercial awareness.