Are you someone who builds strong client relationships, earns trust quickly, and takes pride in delivering an exceptional client experience?
Are you energized by learning the ins and outs of a client’s business, anticipating their needs, and helping internal teams stay aligned on what matters most to them?
You may be a great fit if you:
Currently live in Florida or are planning to relocate. Southeast Florida residents are preferable based on client location.
Have a talent for developing strong, open, and trusting relationships with clients at all levels of an organization.
Enjoy becoming an expert in your clients’ business, organizational structure, key decision-makers, customer base, and important third-party relationships.
Are thoughtful and proactive in identifying potential client issues and needs before they become bigger problems.
Communicate clearly and consistently, and you can translate client concerns, needs, and feedback into timely, actionable information for internal teams.
Comfortable serving as a trusted escalation point and building relationships strong enough that clients feel confident bringing concerns to you directly.
Are motivated to develop a deep understanding of product lines, infrastructure, support structure, development and release cycles, pricing, and fee arrangements so you can advise clients effectively.
Value in-person connections and are comfortable nurturing client relationships through visits and annual events when needed.
Are curious about the broader market and interested in understanding competitors, their offerings, and how we can continue to serve clients well.
This role will support the Southeast Florida region, and candidates should expect approximately 50% travel for on-site client visitings, meetings, conferences, and internal events.
Grant Street Group is an innovative and rapidly growing software company that supports a variety of clients in specialized financial transactions. Our hosted Software as a Service (SaaS) applications focus on tax collection, electronic payments, bond auctions, and more. As a Relationship Manager at Grant Street Group, you’ll play a key role in helping our clients succeed by building deep, lasting partnerships and serving as a trusted bridge between client needs and our internal teams.
We reward teamwork, professional excellence, and individual responsibility. Our company is structured to support strong collaboration across teams, and we care deeply about delivering excellent service to our clients.
If you are passionate about relationship-building, client partnership, and helping clients get the most from the products and services we provide, apply today! As you’ll discover, we have a unique application process because you’re so much more than just a resume. We can’t wait to get to know you better!
Expected Salary Range: $95,000 – $135,000/yearIt has come to our attention that various individuals have been posing as Grant Street Group employees and contacting job seekers to schedule interviews and/or complete pre-interview screening questions.
All legitimate Grant Street Group positions require completing an application on our website before an interview. When you are contacted by Grant Street Group, all correspondence will come from an email address ending in “@grantstreet.com”.
The hiring process usually takes several weeks and begins with a phone or video interview. Grant Street Group will not ask you to use any platform other than Google Meet or Zoom to conduct an interview. We will not ask you to make payments or to provide your date of birth, social security number, or banking details during the interview process.
If you believe you have been a victim of recruiting fraud concerning Grant Street Group, please contact us at [email protected].
Skills Required
- Currently live in Florida or planning to relocate
- Southeast Florida residency preferred
- Proven ability to develop strong, trusting relationships with clients at all levels
- Expertise in clients' business, organizational structure, decision-makers, customer base, and third-party relationships
- Proactive identification and resolution of potential client issues
- Clear, consistent communication and ability to translate client feedback into actionable internal guidance
- Comfortable serving as a trusted escalation point for client concerns
- Motivation to learn product lines, infrastructure, support model, development/release cycles, pricing, and fee arrangements
- Willingness to conduct in-person client visits and attend annual events
- Ability and willingness to travel approximately 50% for client visits, meetings, conferences, and internal events
What We Do
Grant Street Group specializes in cloud-based government solutions for tax collection, e-payments, and auctions. Every year, we process over $20 billion in tax payments and $10 billion in e-payments. Over the past 20 years, we have hosted online auctions of financial instruments exceeding $12 trillion.
