Top Remote Customer Success & Experience Jobs in Orlando, FL

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

The Customer Value Architect partners with sales and customers to drive onboarding, adoption of Falcon Flex, and value realization, ensuring satisfaction and minimizing churn. They perform business value analyses, deliver tailored reports, and oversee strategic customer relationships.

The Escalation Manager handles high-impact technical escalations, collaborating with internal teams and customers to drive issue resolution and maintain clear communication.

Response Associates in this role provide support during roadside emergencies, dispatch service providers, and ensure customer safety and satisfaction. They manage high-stress situations with empathy and accuracy while utilizing digital tools for coordination and communication.

The Channel Growth Manager will focus on partner recruitment, activation, and strategic market planning to enhance our VS&A channel partner ecosystem and drive revenue growth.

Lead and develop a team of Technical Support Specialists, driving AI initiatives and supporting operations that connect to business outcomes, while ensuring high customer experience and team performance.

As a Customer Service Representative, you will provide exceptional service by assisting policyholders with policy details, claim status, and payments while maintaining communication via phone and email.

As an Account Manager, you will nurture relationships with existing customers, focusing on retention and upselling, while monitoring account health and driving renewals.

The role involves managing service partner relationships, driving customer success, facilitating onboarding, and supporting performance and growth of partner accounts.

Lead the US CX payroll and benefits team, ensuring compliance, operational excellence, and team performance while partnering with product and engineering teams.

Lead and manage US payroll and benefits teams, ensuring compliance and operational excellence. Design implementation processes and partner with cross-functional teams to enhance service delivery.

As a Customer Service Representative, you'll manage inbound customer calls, provide exceptional service, handle payment processing, and maintain customer accounts post-training.