Top Remote Customer Success & Experience Jobs in Orlando, FL

The Division Manager supports client relationship management, drives client loyalty, manages escalations, and develops marketing strategies for the Correspondent Clearing Division. They collaborate with various stakeholders and oversee project and vendor management, focusing on growth and profitability.

As an Engagement Manager, you'll manage key enterprise customer relationships in aviation and energy, ensuring successful implementation of SAF programs and ongoing customer success.

The Customer Success Manager will own client relationships from onboarding to retention, monitor performance, and assist in building internal processes. Proactivity and strong communication skills in a remote environment are crucial.

The SSDI Case Manager will oversee a caseload of 250-300 disability cases, communicating with claimants and collaborating with SSA/DDS to resolve issues.

Handle bilingual communications for pre-settlement funding, coordinate with clients and attorneys, assess funding eligibility, and maintain records.

As a Customer Support Executive, you'll provide technical support, resolve client issues, and manage requests using Salesforce and Jira while ensuring excellent service communication in Arabic and Turkish.

Serve as the single point of contact for a hyperscale data center client: manage relationships, ensure operational execution and asset reconciliation, interpret MSAs/SOWs, oversee invoicing and financial reporting, coordinate cross-functional teams and vendors, and produce QBRs to drive client satisfaction.

Lead strategic success and adoption for a portfolio of higher-education and government Workday customers. Build C-level relationships, drive deployment and post-production adoption, position upsell opportunities, create Success Plans, resolve escalations, and coordinate internal and partner teams to ensure customer satisfaction, subscription retention, and revenue growth. Advocate product value, guide complex multi-institution deployments, and enable customer self-sufficiency.

Lead engagement and growth for enterprise customers, drive adoption and retention, manage billing/administration, deliver QBRs and strategic recommendations, remove adoption roadblocks, partner with Sales/RevOps/Product for upsells and renewals, and represent customer needs internally. Travel to customer sites and events as required.

Own technical success for top-tier customers by acting as their technical point of contact, ensuring platform health, scalability, and performance. Lead handoffs, manage escalations and incidents, provide architecture and optimization recommendations, triage product issues, and translate customer insights into product improvements while coordinating cross-functional teams.