Top Remote Customer Success & Experience Jobs in Orlando, FL

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Own customer onboarding, rollout, training, adoption, retention, renewals, and expansion for automotive dealership accounts. Lead customer relationships, operating cadences, QBRs, escalations, and KPI tracking while coordinating with product and engineering. Provide feedback to improve the product and customer success playbooks. The role is remote within Florida and requires regular travel to dealerships statewide.

Manage school district accounts as a trusted advisor, driving customer satisfaction, retention, renewals, and revenue growth. Build relationships with decision-makers, conduct business reviews, identify risks, manage pricing and RFPs, and pursue upselling and cross-selling opportunities. Coordinate internal resources, provide customer education, communicate feedback, and advocate for solutions that improve customer outcomes. This remote Florida-based role requires up to 33% travel.

Own customer relationships from Sales handoff through verified handoff to Customer Success. Audit account setup, guide customers through data configuration, registrations, integrations, and platform walkthroughs, document interactions, resolve or escalate issues, manage concurrent onboardings, and coordinate with Sales, Product, Engineering, and Customer Success. Gather feedback and improve onboarding processes and adoption.

Support post-sale client relationships for restaurant, CPG, and retail brands. Assist with onboarding, client communications, usage monitoring, reporting, business review preparation, and first-line product support. Escalate complex issues and collaborate with Product, Delivery, and Technical Operations to resolve client needs. The role is an entry point into customer success, supporting senior CSMs while building expertise in retail media, data, and Bridg’s platform.

Own enterprise customers’ AI adoption roadmaps from deployment through expansion. Partner with executives, Product, Professional Services, Sales, Success, and partners to design solutions, coordinate delivery, resolve escalations, and drive measurable adoption, retention, and revenue outcomes. Advise on responsible AI, data governance, compliance, and operational excellence while using analytics to identify risks and optimize customer success.

Leads customer success for strategic and essential B2B payment accounts, owning net volume retention, renewals, expansion readiness, customer value realization, and account health. Builds scalable coverage models, playbooks, lifecycle automation, digital engagement, reporting, and AI-enabled workflows. Manages account managers, establishes performance goals, partners cross-functionally, and presents retention, risk, and capacity outcomes to executive leadership. The role requires payments or fintech experience, Salesforce proficiency, and substantial customer success leadership experience.