Top Remote Customer Support Jobs in Orlando, FL

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.

CLEAResult seeks talented individuals for sustainability roles focused on energy efficiency, climate change, and environmental impact. Opportunities exist in various skillsets including marketing and customer support.

Help clients plan and book cruise vacations: recommend itineraries, accommodations, excursions, and transportation; process bookings and payments; answer inquiries; resolve booking issues; maintain relationships with cruise lines, suppliers, and clients to ensure satisfaction.

Generic entry-level associate role at LexisNexis focusing on supporting customers and enabling use of legal and business information solutions. Emphasis on equal-opportunity hiring and accessibility; specific responsibilities not provided.

Provide multi-channel client support (chat, phone, email), resolve technical issues, escalate via Salesforce or Jira, verify client documents, update clients, prepare reports, meet quarterly KPIs, attend trainings, and perform ad hoc tasks.

Handle eMarketplace customer inquiries (Amazon, eBay, Walmart), resolve issues on first contact including returns and website assistance, liaise across departments, use company tools/databases, meet customer service metrics, make product recommendations, participate in training, and follow company policies.

Handle telephonic patient medication assessments, register patients, enter prescription data, educate patients and facilities on services, maintain records, meet performance metrics, and coordinate with pharmacy teams to grow referrals and ensure accurate care.

Make outbound and inbound calls to prospective patients, schedule and track assessments, document interactions in Salesforce, coordinate with referral sources and Onboarding Specialists, meet daily/weekly scheduling goals, perform quality assurance calls, and support team huddles and trainings.

Manage workforce planning for a 24/7 contact center: forecast volumes, build schedules in Deputy, monitor attendance and adherence, produce performance reports, identify automation opportunities, and partner with cross-functional teams to support staffing and hiring.