Top Remote Customer Support Jobs in Orlando, FL

Lead and scale Coinbase's global social support program across Reddit, X, LinkedIn and adjacent channels. Define strategy, crisis playbooks, escalation workflows, SLAs and dashboards. Coordinate with Comms, Fraud, Product, Trust & Safety and Engineering to resolve incidents, prevent issues, and ensure empathetic public messaging. Present data-driven recommendations to executive leadership and oversee AI-to-human support handoffs and real-time social listening.

Provide timely resolution to customer issues across applications, data, integrations, and environments. Investigate problems using documentation, testing, AI tools, and collaboration; document solutions; escalate when needed; and recommend product/process improvements to prevent recurring issues.

Provide multilingual (Chinese/English) customer support via chat, phone, and email; verify client documents; escalate issues using Salesforce or Jira; update clients and prepare reports; meet quarterly KPIs and attend required training.

Provides advanced technical support for complex SaaS healthcare applications. Responsibilities include troubleshooting logs, browser tools, APIs, and data; leading customer meetings and root-cause analysis; coordinating with engineering, QA, and product teams; managing escalations and KPIs; mentoring junior specialists; and improving support processes, workflows, macros, and knowledge-base content.

Handle complex, escalated customer complaints across channels, research and document resolutions, liaise with process owners and regulators, analyze complaint trends, ensure compliance, provide one-call resolution and support retention, and complete related documentation and special projects.

Provide remote customer support via phone, email, and live chat. Resolve inquiries and account issues, update records in company systems, escalate complex problems, meet quality and productivity goals, and collaborate with team members while staying current on products and policies.

Supervise a call-center style investment operations team delivering client service, training and staffing oversight, trade execution and transaction processing, account management for varied account types, escalation resolution, process documentation, and coordination with home office departments to mitigate risk and report team performance.

Provide remote customer support for top-tier brands: troubleshoot issues, manage customer transactions, answer inquiries accurately and timely, maintain case records, prioritize tasks, and uphold brand professionalism and customer data security.

Provide first-line technical support for ServiceTitans financial modules, troubleshoot accounting integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial workflow issues via phone/chat/email/screen-share, and help customers optimize invoicing, AR, job costing, and month-end processes.

CLEAResult seeks talented individuals for sustainability roles focused on energy efficiency, climate change, and environmental impact. Opportunities exist in various skillsets including marketing and customer support.