Top Remote Customer Support Jobs in Orlando, FL

Provides direct support to participants, hosts, and representatives in international exchange programs. Responsibilities include resolving escalated cases, counseling participants, handling insurance claims, reviewing applications, maintaining SEVIS records, issuing DS-2019 forms, supporting host vetting, and coordinating with internal teams. The role requires high-volume case management, regulatory accuracy, cultural sensitivity, after-hours emergency support, and excellent communication.

Provides senior-level customer support for Staples HiTouch customers by resolving complex inquiries, managing service requests, documenting cases, recommending relevant solutions, and coordinating with internal teams. The role emphasizes first-contact resolution, accurate follow-up, customer satisfaction, performance metrics, process improvement, and proficiency across multiple systems. It is a remote position requiring occasional weekend and holiday availability.

Supervise Tier 1 and Tier 2 customer support teams through coaching, scheduling, queue oversight, escalation handling, QA reviews, and performance management. Monitor SLAs, CSAT, response and resolution times, ticket backlogs, and staffing coverage. Drive process improvements, maintain support documentation, and collaborate with Product, Engineering, and Operations to communicate frontline insights and product updates.

Leads Tier 3 Support and Support Engineering across an international organization. Owns escalations, complex customer issues, bug triage, incident response, on-call coverage, Engineering partnerships, and customer-impact insights. Develops managers and specialists, manages BPO partners, improves escalation processes, applies AI and automation, and tracks support performance metrics. The role requires technical troubleshooting across integrations, payments, telephony, and AI voice systems.

Serve as a BRUNT brand ambassador by engaging customers across communication channels, resolving issues, meeting satisfaction and response-time targets, providing product guidance, analyzing feedback trends, and recommending customer-experience improvements. The role requires strong communication, empathy, organization, multitasking, technical proficiency with multiple platforms, and flexibility for scheduled holiday coverage. It is fully remote but limited to applicants residing in specified U.S. states.

Coordinates pre-festival planning and daily operation of the Information Hub. Supervises, schedules, trains, and supports volunteers; collaborates with Box Office, Volunteer Resources, and Production teams; provides in-person patron assistance; manages setup, breakdown, rentals, communications, policy updates, project schedules, opening and closing duties, and post-festival reporting.

Provides billing support and customer service for small and midsize UCaaS customers through inbound calls, email, and follow-up. Responsibilities include documenting interactions in Oracle, explaining billing procedures, verifying account authorization, processing credits, refunds, and charges, and collaborating with technical support, sales, and customer service teams. The role requires strong communication, data entry, organization, billing research, payment-processing knowledge, and the ability to meet call center performance metrics.

Provides first-line customer support through approximately 80 daily calls, chats, and emails; accurately processes orders in SAP; resolves billing, payment, returns, and account issues; supports online platforms and marketing programs; educates customers on products and services; uses upselling techniques; documents interactions; and collaborates with internal teams while meeting service and compliance standards.

Provides proactive and reactive customer support throughout corporate relocation journeys. Advises customers on authorized services and policies, coordinates internal teams and supplier partners, manages complex relocation issues, maintains accurate records, and meets customer experience and service-level metrics. Communicates with client HR contacts, supports exception management, provides status updates, and uses multiple digital platforms across phone, email, and chat channels.

Supports members by handling personal and lifestyle-related tasks, including researching vendor availability and pricing, contacting businesses, organizing information in Google Sheets, creating calendar invites, and sourcing gifts. The role works with copilots, operations teams, vendors, and businesses rather than directly communicating with members initially. Requires strong organization, communication, web navigation, problem-solving, scheduling flexibility, and computer skills.