Top Remote Operations & Support Jobs in Orlando, FL

Leads an enrollment portfolio by setting strategy, managing budgets and resources, forecasting performance, and driving continuous improvement. Oversees Enrollment Managers and their teams, establishes performance and compliance standards, develops talent, and addresses performance gaps. Partners with Marketing, Operations, Program Success, and university stakeholders to improve student progression, experience, and enrollment outcomes. Uses CRM data, reporting, quality insights, and market trends to guide decisions and supports implementation of new programs, processes, and tools.

Leads enterprise business process optimization and transformation across transactional and corporate functions. Maps and analyzes processes using process and task mining, redesigns workflows around Eaton standards, and applies automation, AI, and analytics. Builds stakeholder coalitions, secures funding, drives implementation through adoption, and measures results. Develops pilots at Boyd Thermal, documents proven practices, and scales successful capabilities across Eaton. The role requires strong Lean Six Sigma expertise, executive influence, hands-on execution, and up to 30% travel.

Leads workforce planning, forecasting, capacity modeling, labor optimization, and staffing strategies across 15–20 bases. Manages and develops Workforce Optimization analysts, partners with Operations, Finance, HR, and Revenue Management, and translates workforce and financial data into recommendations. Oversees performance metrics, process improvements, automation, cross-functional initiatives, executive presentations, and enterprise workforce planning implementation.

Handle inbound and outbound calls with customers behind on auto loan payments. Develop lawful, respectful solutions to bring accounts current, stop repossessions, establish payment promises, update contact information, and resolve service requests. The role is fully remote, includes mandatory virtual training, and offers performance bonuses, benefits, and career development opportunities.

Handle complex general liability bodily injury and property damage claims from inception through resolution. Investigate claims, determine coverage, set reserves, manage litigation and defense counsel, develop resolution strategies, attend trials and mediations, and communicate with insureds, agents, policyholders, and leadership. The role also includes reporting, audits, claim trend analysis, product initiatives, negotiations, and delivering high-quality customer service.

Build and lead a contact center Workforce Management function from the ground up. Responsibilities include forecasting, capacity planning, scheduling, real-time staffing management, adherence monitoring, workforce technology ownership, analytics, dashboards, and executive reporting. The role also recruits and manages WFM staff and partners cross-functionally to align staffing with lead volume, service levels, productivity, and revenue goals.

Leads the strategy, planning, automation, and operations of workforce management for a large-scale claims contact center. Oversees capacity and staffing models, forecasting, budgets, hiring strategies, performance initiatives, training, and cross-functional partnerships. Influences senior leadership and establishes operational targets, best practices, and workforce management programs that improve service, quality, and efficiency.

Processes and prepares high volumes of physical records for scanning, operates scanning equipment, indexes document data across software applications, and maintains accuracy, confidentiality, production standards, and client service requirements. The role requires focused independent work, basic computer proficiency, document handling, and compliance with security protocols. Employees must lift up to 40 pounds and obtain Public Trust clearance.

The Client Engagement Operations Manager supports Client Services by coordinating RFP processes, improving efficiency, ensuring compliance, and enhancing vendor management. Responsibilities include project management, process improvement, and collaborating across departments to drive operational excellence.

Provide professional Japanese-English interpretation for healthcare-related calls from a home-based setting. Accurately convey meaning, follow interpreter protocols, handle specialized medical vocabulary, explain cultural nuances, complete training, and communicate with team leaders. Requires fluency in both languages, at least one year of interpretation experience, strong listening and memory skills, reliable wired internet, a USB headset, and Windows 10 or Mac.