The Role
Leads an enrollment portfolio by setting strategy, managing budgets and resources, forecasting performance, and driving continuous improvement. Oversees Enrollment Managers and their teams, establishes performance and compliance standards, develops talent, and addresses performance gaps. Partners with Marketing, Operations, Program Success, and university stakeholders to improve student progression, experience, and enrollment outcomes. Uses CRM data, reporting, quality insights, and market trends to guide decisions and supports implementation of new programs, processes, and tools.
Summary Generated by Built In
Director of Enrollment
Department: Enrollment Management
Location:
This position is based in Norman, OK with hybrid work options. Local candidates to Norman and Oklahoma City, preferred. Remote work options for candidates in Colorado, Arizona, Texas and Florida.
Shape the Future of Online Learning with OU Education Services:
OU Education Services (OUES) is a nonprofit corporation established to manage and expand online learning for the University of Oklahoma System. As a growing education technology organization, we are dedicated to delivering innovative solutions that enhance learning outcomes, improve student experiences, and support the university's mission of providing high-quality education to learners everywhere.
At OUES, we prioritize collaboration and provide opportunities for our teams to work closely to deliver meaningful, impactful results. We are a talent focused organization and encourage applicants from all regions, we have a preference for candidates who are in or open to relocating to the Oklahoma City metro area. Being part of our vibrant community fosters richer collaboration and a stronger alignment with OU and the OUES mission.
EEOC Statement:
OU Education Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- Bachelor's degree
- Master's degree or higher
- At least 5 years of experience directly leading and managing enrollment teams
- At least 2 years of experience leading people leaders or managers of managers
- Experience managing a departmental budget, staffing plan, or comparable operational resources
- Knowledge of higher education enrollment management best practices, student-centered service, and compliant enrollment operations
- Experience creating and executing enrollment or operational strategies with measurable outcomes
- Experience maintaining quality standards, regulatory compliance, and a student-centered approach
- Ability to own business results, diagnose performance gaps, develop corrective action plans, and lead execution
- Experience motivating teams, developing managers, and holding employees accountable fairly and consistently
- Experience leading in a fast-paced, metrics-driven, service-oriented environment with multiple programs and start cycles
- Strong analytical capability using performance data, forecasts, CRM information, quality insights, and operational reporting
- Ability to influence and collaborate with senior leaders, peers, university partners, and operational stakeholders
- Knowledge of higher education enrollment trends and the competitive landscape
- Excellent communication, strategic thinking, judgment, organization, change leadership, and problem-solving skills
- Experience with CRM, telephony, reporting, and performance management tools
- Salesforce experience
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The Company
What We Do
OU Education Services (OUES) is a not for profit organization focused on providing online learning services to the University of Oklahoma to meet the online education needs of adult learners. We are committed to delivering education in an innovative, flexible, and agile manner that caters to the needs of today's students.
