Top Remote Operations & Support Jobs in Orlando, FL

Provides technical support for Relativity products by diagnosing software, network, SQL, and Windows issues. Manages customer tickets from creation through resolution, escalation, and documentation in Salesforce while meeting service-level agreements. Communicates with technical and non-technical customers by phone and email, collaborates across support teams, develops product expertise, and reports significant issues to management. The role works an evening Monday–Friday shift.

Manages third-party asset management platforms and supports trading, custodial, and client service teams. Reviews accounts for accuracy and compliance with asset allocation policies, configures accounts, monitors trading and allocations, supports strategy reallocations, troubleshoots platform issues, and coordinates with compliance, investment strategy, asset managers, and client service teams.

Supervise daily Network Operations Center activities, including monitoring, incident response, ticket management, escalations, customer communications, and staff development. Lead major incident bridges, coordinate technical teams, maintain operational documentation, support service readiness, and improve monitoring and ticketing workflows. Serve as a subject matter expert in IPX, Sigtran, BGP, VPN, and network interconnect technologies while developing automation and training programs.

Provides remote executive and personal administrative support, including calendar and meeting management, travel coordination, expense reporting, confidential information handling, correspondence, event planning, record keeping, bill payment, and project follow-up. The role requires proactive organization, sound judgment, excellent communication, and the ability to manage competing priorities independently while supporting senior leaders and operational initiatives.

Provides remote customer support for top-tier brands by handling inquiries, troubleshooting issues, managing transactions, supporting sales, protecting customer information, and maintaining accurate case records. The role requires empathy, professionalism, strong investigative skills, multitasking, and independent work in a home office. Candidates must meet equipment and connectivity requirements, pass background and drug screenings, and work 15–25 hours weekly, including possible weekends.

Provides in-person digital literacy coaching, technical support, workshops, and career-readiness assistance to adult learners and system-impacted individuals. Helps participants use devices, email, internet platforms, accounts, and job applications; maintains records, conducts intake and follow-up, and supports welcoming digital access spaces. The role requires trauma-informed communication, adaptable instruction, troubleshooting skills, travel among community and jail sites, and successful jail clearance.

Provide first-line technical support for US customers, triage and reproduce reported issues, document complete cases for engineering, resolve routine problems using Zendesk automation, knowledge-base resources and AI tools, and improve documentation. The role also develops toward independent Tier 2 troubleshooting and requires clear customer communication, browser debugging, and basic log and error analysis.

Own the Agile PMO operating model, delivery standards, governance, change management, PDLC adoption, operational health metrics, Jira data quality, and AI-first transformation. Develop frameworks, tooling, playbooks, reporting, and adoption strategies across product lines. Partner with product, engineering, HR, and technology leaders to improve organizational efficiency, identify systemic issues, guide operating model changes, and present recommendations to senior leadership.

Provides customer service for title operations, including foreclosure, ownership transfers, gift transfers, reinstatements, recording issues, and resale transactions. Handles inbound and outbound calls, shared inboxes, status updates, payments, system records, spreadsheets, and customer communications. Maintains accurate documentation, supports internal and external customers, processes title-related fees, and assists with team training.

Provide multilingual (Chinese/English) customer support via chat, phone, and email; verify client documents; escalate issues using Salesforce or Jira; update clients and prepare reports; meet quarterly KPIs and attend required training.