Top Remote Operations & Support Jobs in Orlando, FL

Manage investigation, evaluation, and resolution of high-exposure, complex auto and homeowners casualty claims. Assess coverage, liability, and damages; develop settlement strategy; coordinate with trial counsel; attend mediations/trials; prepare litigation reports; supervise reserves and counsel billing; identify subrogation and suspicious activity; mentor colleagues and support regulatory matters. Remote or hybrid role supporting Eastern, Central, and Mountain regions with occasional travel for hearings and mediations.

Provide day-to-day technical support for an AI Assistant platform built on ServiceNow. Troubleshoot AI responses, agentic workflows, API integrations, and observability data; reproduce and document bugs; perform configuration changes; triage and escalate issues; ensure SLA adherence; contribute to knowledge bases and communicate technical findings to customers.

Lead end-to-end Revenue Operations for a high-growth B2B SaaS company: build GTM operating model, own forecasting and analytics, manage GTM systems (Salesforce/CPQ/marketing automation), drive AI automation, enable cross-functional alignment, and deliver executive revenue insights to scale enterprise sales.

Provide advanced end-user technical support and act as an escalation point. Administer user accounts, access control, Okta and Google Workspace; manage assets and onboarding; lead small-to-medium IT projects; document processes; train users and junior staff; troubleshoot macOS and Windows systems and networking; identify and implement process improvements.

Lead design and implementation of Openly's Auto Casualty, Property Liability, and Litigation claims teams. Build processes, vendor relationships, segmentation and reporting, ensure regulatory compliance, meet operational metrics, partner cross-functionally with data, technology, and product, and develop high-performing claims talent.

Support claims organization by analyzing and redesigning workflows, coordinating and delivering multiple projects, performing root-cause analysis, producing process maps and documentation, tracking KPIs, and enabling cross-functional adoption through training and influence.

Manage high-impact technical escalations, coordinate cross-functional teams to drive resolution, lead incident calls and executive communications, perform root-cause analysis, track trends, and lead improvement projects to prevent repeat issues and improve escalation response.

Lead and coach a team that investigates disability and absence claims, ensuring adjudication accuracy, compliance, and strong customer experience. Manage performance, training, quality reviews, call monitoring, and administer concurrent claims (e.g., STD, FMLA, PFML). Escalate issues and drive process improvements to meet business objectives and expense targets.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

The RN Healthcare Advocate supports older Medicare patients by providing personalized care, navigating medical systems, and coordinating resources for better health outcomes.

The Team Lead, Claims Workers' Compensation oversees adjusters and specialists, ensuring claims accuracy, operational management, and performance development while resolving escalated complaints and promoting customer service excellence.

The Business Operations Lead role involves coordinating projects, analyzing data, and developing strategies to enhance business operations at Atticus, a platform supporting those in crisis.