Top Remote Operations & Support Jobs in Orlando, FL

Provides post-trip support to corporate travelers and clients by investigating billing discrepancies, processing refunds, assisting with lost baggage claims, documenting complaints, and coordinating resolutions with internal teams, airlines, hotels, and other suppliers. The role manages high-volume inquiries through shared inboxes and phone coverage, communicates resolution steps clearly, tracks service metrics, and follows established workflows to meet quality and turnaround standards.

Provides real-time inbound roadside assistance to stranded motorists by gathering incident details, dispatching service providers, tracking service progress, and de-escalating stressful customer interactions. The role requires multitasking across digital tools, accurate documentation, empathy, sound judgment, and reliable performance in a remote contact-center environment. Associates must maintain a dedicated home workspace, meet strict BYOD and internet requirements, work full time with weekend or holiday availability, and complete mandatory training with full attendance.

Processes incontestable life insurance claims under supervision by organizing documentation, verifying claim information, updating records, requesting missing forms from beneficiaries, providing status updates, and escalating complex cases. The role follows established procedures, maintains accurate claims-system records, handles sensitive communications professionally, meets deadlines, and supports administrative team tasks. Basic computer proficiency and attention to detail are required; customer service, administrative, claims-system, and AI-tool experience are preferred.

Develops and implements knowledge management strategies, processes, systems, and tools. Captures and organizes organizational knowledge, analyzes metrics, identifies process efficiencies, and supports automation. Collaborates with business leaders, subject matter experts, and IT teams to improve knowledge sharing and retention. Creates technical documentation, delivers training and workshops, manages initiatives, researches emerging technologies, and promotes adoption of knowledge management practices across managed services teams.

Leads ChowNow’s GTM Revenue Operations function across Sales, Onboarding, Customer Success, Marketing, and Business Systems. Owns GTM process improvement, systems architecture, technical-debt reduction, workflow design, forecasting, territory and compensation infrastructure, and cross-functional alignment. Manages a team of 5–7 direct reports while advising the CEO on systems risks, priorities, and strategic opportunities.

Verifies life and health insurance applications through outbound calls, documents information for underwriting, explains application procedures, assesses additional verification needs, completes paperwork, updates quality assurance records, transfers calls, and meets departmental performance targets.

Build and lead Babylist’s customer support enablement program from the ground up. Own the knowledge base, SOPs, training, AI copilot workflows, and feedback systems supporting human and AI agents. Analyze support data to identify documentation gaps, improve chatbot coverage and resolution rates, increase copilot adoption, and reduce escalations. Partner cross-functionally with Customer Support, BizOps, Product, Analytics, and engineering-adjacent teams to establish scalable, AI-native support operations.

Develops revenue opportunities for the Lottery business by building financial cases, defining success metrics, coordinating cross-functional plans, and evaluating performance. Serves as a key partner contact, aligns stakeholders, manages launch-readiness dependencies, and communicates data-driven recommendations. Requires strong quantitative modeling, testing, data integrity, and business planning skills.

Drive complex cross-functional initiatives, identify operational opportunities, build scalable workflows, analyze data, and deliver measurable improvements. The role owns initiatives from scoping through execution, coordinates stakeholders without formal authority, designs scalable systems and processes, and provides structured recommendations to support pod and organizational priorities.

Support the Chief Product Officer and Chief Technology Officer by managing calendars, travel, communications, meetings, events, and confidential priorities. Lead the Pakistan-based technical executive assistant team supporting Product and Technology leadership, establishing service standards, coverage models, and development paths. Coordinate across time zones, maintain organizational documentation, anticipate executive needs, and assist with special projects and cross-functional initiatives.