Top Remote Operations & Support Jobs in Orlando, FL

Manage moderate- to high-exposure construction liability claims involving bodily injury and property damage. Responsibilities include investigations, coverage analysis, reserving, liability evaluation, litigation management, defense counsel coordination, settlement negotiations, and claim resolution. The role also provides technical guidance and coaching to less experienced adjusters, supports mediations and arbitrations, and helps monitor team caseloads and quality standards.

Manage and enhance NBCUniversal’s HR technology portfolio, focusing on SuccessFactors Recruiting and Onboarding. Gather requirements, configure applications, create reports, perform testing, support users, adopt vendor releases, and manage governance activities. Collaborate with HR partners, vendors, IT, engineering, and geographically distributed teams on projects, integrations, automation, security, and system optimization. Provide hands-on SAP HCM and SuccessFactors support, including after-hours deployments, upgrades, data corrections, and patching.

Handle high-volume inbound roadside assistance calls, gather vehicle and location details, dispatch tow and service providers, de-escalate distressed customers, and track service progress using multiple digital systems. The role requires accurate multitasking, empathy, sound judgment, reliable schedule adherence, and effective remote collaboration. Associates must provide compliant home-office equipment, complete mandatory training, work full time with weekend flexibility, and support 24/7 roadside operations.

Build and maintain AI-powered go-to-market systems that automate sales, expansion, marketing, forecasting, handoffs, and post-sales workflows. Optimize processes, maintain CRM data quality, test and monitor automations, connect GTM tools, and translate operational needs into scalable technical solutions. The role uses AI and iPaaS tools to surface next-best actions, improve deal velocity, and support customer lifecycle operations.

Manages warranty process support across dealerships in the Phoenix territory. Advises dealer leadership, reviews warranty data and job cards, evaluates service processes, resolves warranty escalations up to $50,000, delivers training, supports recalls and field actions, and develops improvement plans. The role partners with regional and corporate teams to improve warranty administration, compliance, consistency, and dealership performance, while traveling up to 75% and presenting recommendations to senior leadership.

Provides bilingual English-Spanish customer service to insurance policyholders and agents. Responsibilities include answering calls and emails, resolving policy questions and complaints, processing account changes, organizing documents in OnBase, preparing correspondence, monitoring activity for issues or fraud, and completing departmental projects. The role requires accurate communication, confidentiality, problem-solving, multitasking, and knowledge of insurance policies and procedures.

Leads the end-to-end operating model for Toast’s customer support organization, including staffing, workflows, service segmentation, workforce planning, quality, analytics, and performance measurement. Owns AI transformation across chat, voice, agent-assist, and automation, while partnering with Product and Engineering on support systems. Establishes voice-of-customer feedback loops, manages vendors and BPO partners, communicates performance to executives, and builds a high-performing operations leadership team.

Leads strategy and operations for the partnerships organization, partnering with business development, partner success, finance, systems, and enablement. Owns segmentation, planning, metrics, pipeline reviews, partner economics, deal desk, and operating cadence. Develops AI strategy and productivity improvements across forecasting, partner scoring, and field insights. Builds analyses directly, influences senior revenue leaders, and hires and manages a team of analysts and operations partners.

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

Own go-to-market operations for a product line or segment, translating product, pricing, legal, and stakeholder inputs into executable field processes. Responsibilities include customer segmentation, eligibility analysis, contract dashboard management, playbook and tool development, launch adoption tracking, performance analysis, and risk identification. The role partners closely with Product, Legal, Pricing, Rev Ops, Sales, Client Success, and Analytics to drive strategic initiatives from rollout through adoption.