Top Remote IT Support & Helpdesk Jobs in Minneapolis–Saint Paul, MN

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Leads support, administration, service delivery, reporting, vendor relationships, and lifecycle management for financial and administrative applications. Oversees application incidents, operational metrics, business intelligence solutions, dashboards, upgrades, integrations, and continuous improvement. Partners with Finance, Accounting, Billing, Procurement, HR, and other stakeholders while managing and developing support and operations teams. Supports platforms including Elite 3E, Intapp, UKG, Power BI, and SSRS.

Own the end-to-end IT experience for a remote workforce, including help desk vendor management, onboarding and offboarding, hardware and SaaS lifecycle management, budgeting, infrastructure, access controls, cybersecurity fundamentals, compliance, business continuity, and AI enablement. The role also develops documentation, employee training, process improvements, vendor accountability, and remote meeting support while partnering with HR, leadership, Finance, and the CISO.

Provides junior-level IT support for Department of State systems, including ticket triage, desktop and mobile device support, Government-Furnished Equipment, application deployment, infrastructure and network administration assistance, web services, account provisioning, documentation, and change management. The role works under senior staff supervision and requires an active Secret clearance, basic troubleshooting knowledge, and willingness to develop skills across multiple IT domains.

Leads the IT strategy and organization for Jacuzzi Bath, building a scalable shared-services model across manufacturing and remodeling operations. Oversees IT teams, enterprise systems, ERP and CRM implementations, service management, cybersecurity, data governance, process automation, budgets, vendors, and continuous improvement. Partners with executive and functional leaders to deliver reliable technology, improve operational efficiency, and support business growth.

Provides remote IT support for workstations, servers, printers, business applications, Microsoft 365, Azure, virtualization, and networking. Troubleshoots Windows and macOS issues, supports clients with little assistance, and serves as an escalation point for technicians. Participates in after-hours and weekend on-call rotations while meeting ticket quality, utilization, customer satisfaction, and resolution KPIs.

Administers Government learning management systems, including JKO and vClass, by managing courses, enrollments, rosters, records, certificates, virtual classrooms, and user support. Troubleshoots access and registration issues, maintains accurate training data, generates reports, coordinates with instructors and Government stakeholders, tests functionality, and ensures compliance with DoD policies and information security requirements.

Provides remote, 24/7 technical support for networked biomedical devices, including patient monitors, ventilators, and neurology systems. Troubleshoots hardware, software, Windows applications, embedded operating systems, configurations, and network connectivity. Supports system integration, updates, and interoperability while communicating with healthcare and IT customers. Escalates complex issues, manages support tickets, partners with engineering and quality teams, and represents customer needs. Occasional night, weekend, and holiday on-call coverage is required.

Oversee global endpoint management, including hardware standards, provisioning, imaging, software packaging, patching, OS updates, deployments, lifecycle management, and incident resolution. Manage vendors, budgets, reporting, KPIs, service agreements, root-cause analysis, and technical projects. Partner with users and department leaders to maintain reliable systems, communicate outages, improve processes, and provide training and support.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.