Top Remote IT Support & Helpdesk Jobs in Minneapolis–Saint Paul, MN

Provide expert technical support for commercial and industrial water treatment systems (UV, ion exchange, filtration, RO). Troubleshoot, manage warranty and logistics inquiries, coordinate field service and startups, interpret wiring diagrams/CAD, use Salesforce for service management, and provide on-call support. Travel ~20%.

Lead a distributed global help desk of four, own end-to-end employee IT experience, manage ticketing/SLA processes, track and improve support KPIs, implement automation and AI-assisted tools, and build proactive IT support operations and processes.

Manage the AMER Technical Support Engineering team owning L2/L3 escalation operations, ticket routing, and handoff quality. Coach and develop engineers, run escalation retrospectives, track escalation health metrics, and partner with engineering on tooling and LLM-assisted automation to improve resolution times and product feedback loops.

Lead and modernize global IT infrastructure and operations, driving cloud adoption, automation, operational excellence, security, disaster recovery, and cross-functional partnership while managing budgets, vendors, and a distributed team.

Senior SAP Basis and BTP Integration consultant responsible for administering SAP Basis landscapes, managing SAP BTP Integration Suite and Cloud Connector, configuring IAS/IPS and OAuth, administering HANA DB and tuning performance, supporting S/4HANA architecture, using Solution Manager for monitoring and transports, and troubleshooting with strong documentation and client communication.

Manage company devices, provisioning, lifecycle, and SaaS accounts; administer SharePoint and shared drives; implement IT security (MFA, endpoint controls); provide day-to-day support; coordinate vendors; develop IT policies, SOPs, and automation to scale internal IT operations.

Provide day-to-day Tier 1/2 IT support, manage Okta onboarding/offboarding and MFA recovery, administer Mac fleet with Kandji, maintain asset inventory and lifecycle, support SOC 2/ISO 27001/HIPAA audit evidence, escalate complex issues, and maintain documentation and knowledge base.

Provide enterprise-grade technical support for Legion's WFM SaaS: troubleshoot and reproduce issues across web and mobile, manage escalations to engineering, support integrations and APIs, own Zendesk/Jira tickets within SLAs, create knowledge-base content, mentor other support engineers, and maintain product/configuration expertise (including Workato familiarity).

Hands-on senior IT systems administrator responsible for administering Google Workspace and Microsoft 365 environments, endpoint and MDM support across ChromeOS/Windows/macOS, SaaS administration, help desk support, and executing compliance controls (CMMC/NIST800-171/ISO27001/SOC2). Uses AI tools to automate IT workflows, supports engineering teams' toolchains, and assists in audit readiness and evidence collection.

Provide Tier 1 helpdesk support for a cloud-based platform: triage tickets, manage access requests, troubleshoot devices and applications, maintain runbooks and documentation, participate in on-call rotation, and pair with senior engineers to learn Kubernetes, AWS, CI/CD, and SRE practices.