Top Remote IT Support & Helpdesk Jobs in Minneapolis–Saint Paul, MN

Provide high-quality software support to EMR users: answer inbound calls, troubleshoot and document application issues, educate clients, replicate and escalate bugs, and collaborate across teams to ensure resolution.

Lead and mentor a POS support team to ensure installation, configuration, maintenance, and high performance of POS systems. Act as escalation point for technical issues, collaborate cross-functionally, manage vendor relationships, create training, monitor performance metrics, and implement system improvements.

Provide 24/7 production support for Hadoop applications in a Cloudera data lake: monitor SLAs, triage and remediate job failures, collaborate with upstream/downstream teams, analyze and debug shell scripts/Python/Perl, manage large SQL systems, and generate reports for senior management.

Provide tier 1-2 IT support across hardware, software, SaaS apps, and remote connectivity; administer identity and access management; maintain device fleet via MDM; build automation for lifecycle workflows; support SOC 2/ISO/HIPAA evidence and access reviews; document workflows; partner with People, Security, and Engineering on cross-functional projects.

Provide L2/L3 technical and product support to enterprise customers for a customizable Loan Origination System. Investigate logs and configurations, reproduce issues, triage to Product and Engineering, document Help Center content, and advocate product/process improvements. Participate in occasional after-hours incident coverage and biannual offsites.

Operate and maintain Linux/Unix development, test, and production servers: patching, re-imaging, package management, monitoring, troubleshooting, and incident remediation. Own Level 2 tickets, perform root cause analysis, produce operational reports, maintain documentation and runbooks, and train Level 1 analysts. Support 24×7 rotating shifts and comply with export-control authorizations.

Provide Level 2 Windows-focused NOC support: administer and harden Windows servers, troubleshoot OS/Active Directory/connectivity issues, monitor systems, remediate incidents, manage software/agents, produce reports, maintain documentation, and train Level 1 analysts.

Provide Level 2 Windows systems administration and troubleshooting for development, test, and production servers. Perform patching, re-imaging, GPO configuration, OS hardening, software/agent management, monitoring, incident remediation, root cause analysis, reporting, documentation, and create runbooks to train Level 1 analysts. Support 24×7 operations on rotating shifts.

Provide Tier 1/2 support for macOS/Windows and cloud SaaS, manage onboarding/offboarding and IAM (SSO/MFA), administer MDM, document and resolve ITSM tickets, maintain assets/licenses, and drive automation and AI-based process improvements.

Provide mainframe operations and application support across IBM and Unisys environments (OS2200, z/OS, z/VM). Monitor and troubleshoot batch jobs, scheduling (OpCon/BMC), tape systems, and incidents using ITSM tools, perform IPLs, change management, RCA, and coordinate with government and customer personnel. Work 3rd shift and follow DISA processes and SLAs.

Provide advanced Tier 3 technical support for RPMS applications, systems, databases, and site-specific configurations. Troubleshoot, escalate, and resolve complex incidents; maintain knowledge base and support documentation; assist with software installation, upgrades, configuration, reporting, and user adoption/training. Track tickets through closure using government tools and comply with federal privacy and security requirements.

Support evaluation, analysis, optimization, integration, and troubleshooting of computer systems, hardware, and software. Assist implementation, maintenance, sustainment, and performance improvements. Provide analytical support, reporting using Microsoft tools and project management concepts.

Provide Tier 1 support for the UCAP platform: triage incidents and service requests, perform initial troubleshooting, escalate defects, maintain SOPs and knowledge articles, collaborate with stakeholders, and support service desk process improvements to enable VBA claims processing.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide 24x7 technical support for ClickHouse users and prospects via tickets, chat, Slack, and calls. Triage issues, run POCs, create documentation and knowledge-base content, collaborate with Engineering, Product, and GTM teams, mentor colleagues, and help improve support processes.