Top Remote IT Support & Helpdesk Jobs in Minneapolis–Saint Paul, MN

Configures, supports, and troubleshoots business applications while serving as the primary IT contact for assigned business areas. Partners with users and technical teams to resolve complex issues, improve system functionality, document solutions, and support organizational projects. The role also mentors less experienced administrators, develops procedures and training materials, tracks incidents, and recommends system changes to reduce recurring problems.

Provides onsite help desk and account administration support, including application and network access assignments, password resets, account deletion and disabling, privileged access management, and account cleanup. Supports users through phone, messaging, and in-person interactions. Assists with endpoint deployment, new device configuration and delivery, e-recycling preparation, and ITSM operations.

Provides IT support for DLA enterprise Windows environments by diagnosing incidents, installing and maintaining hardware and software, managing backups, supporting OneDrive and print/fax migrations, training users, tracking problems, analyzing trends, and applying information security policies. The role may also support SAP-based eProcurement systems and requires active Secret clearance, U.S. citizenship, relevant certifications, and six years of experience.

Support Web3 users and technical operations across Telegram, Discord, blockchain infrastructure, RPC services, and AI-powered support workflows. Triage node and synchronization issues, develop and troubleshoot Telegram Bots and Mini Apps, maintain knowledge-base content, coordinate urgent issue resolution, and document solutions. The role requires blockchain fundamentals, programming ability, technical troubleshooting, responsive communication, and five-day weekly availability.

Manages enterprise major incident management and service restoration, directing incident command, escalations, stakeholder communications, and cross-functional resolution efforts. Oversees project implementation schedules, staffing, vendors, budgets, service-level agreements, and technology integration. Governs incident processes, metrics, post-incident reviews, corrective actions, readiness, training, and operational resilience while supervising staff and coordinating disaster recovery, business continuity, and cybersecurity integration.

Supports the integration and enhancement of custom applications and third-party systems. Gathers requirements, develops functional designs, validates solutions, documents workflows, conducts testing, supports user acceptance testing, troubleshoots production issues, and participates in Agile ceremonies. The role also mentors associate analysts, collaborates with technical and business stakeholders, and identifies process improvements across UKG Pro WFM and related enterprise systems.

Owns enterprise business applications, including process documentation, enhancements, UAT, access administration, Level 2 support, incident escalation, compliance evidence, training, and process improvement. Leads small projects, coordinates vendors and development teams, translates business requirements into technical specifications, and partners with cybersecurity, audit, and helpdesk teams to maintain secure, reliable application operations.

Manages a technical application support team responsible for payroll tax platforms. Oversees monitoring, incident triage, troubleshooting, customer ticket resolution, escalations, service levels, and platform health. Leads hiring, performance management, coaching, delegation, and professional development. Drives process improvement, automation, AI adoption, root-cause analysis, and customer communication while coordinating with development, compliance, customer success, and leadership teams.

Coordinates and manages major Sev1 and Sev2 incidents for hosted customers, driving service restoration, stakeholder communications, incident documentation, technical action plans, and root-cause reviews. Supports Incident, Problem, and Change Management processes, reporting, SLAs, and escalations. Requires troubleshooting across cloud, virtualized, Unix, Windows, networking, and infrastructure environments, plus participation in an on-call rotation.

Oversee daily IT service delivery across service desk, infrastructure, networks, cloud services, applications, and end-user support. Lead IT staff, contractors, and vendors; manage ITSM processes; ensure system reliability, security, compliance, and lifecycle planning; communicate operational risks and outages; track service metrics; and drive modernization and continuous improvement.