Top Remote Operations & Support Jobs in Minneapolis–Saint Paul, MN

Processes real estate escrow transactions from intake through closing. Responsibilities include entering transaction data, collecting documentation, clearing title conditions, coordinating closing schedules, preparing Closing Disclosures and closing documents, communicating with buyers, sellers, agents, lenders, and other parties, and meeting accuracy, productivity, and team performance standards.

Own high-impact cross-functional operating constraints from discovery through measurable resolution. Diagnose root causes across domains, design and build process, automation, governance, or organizational solutions, mobilize teams without direct authority, drive adoption, measure outcomes, and establish durable ownership. The role requires systems thinking, analytical rigor, prioritization, executive communication, and sustained implementation to create operating leverage across the company.

Partners with sales leadership to execute go-to-market strategy and improve revenue operations across the Americas. Owns forecasting, pipeline health, territory alignment, CRM governance, quarterly planning, dashboards, lead routing, and GTM workflows. Collaborates with Finance, Marketing, and other stakeholders to improve reporting, data hygiene, processes, documentation, and system rollouts. Provides analysis and operational insights in a fast-paced, scaling environment.

Provide empathetic, accurate support to clients and employees navigating education benefits, loan forgiveness, tuition assistance, repayment assistance, and refinancing. Respond through phone, email, chat, SMS, and ticketing systems; resolve non-technical issues using approved workflows; assess needs and documentation; collaborate on escalated cases; identify workflow improvements; and maintain detailed CRM case records.

Provide senior-level technical support for a cloud backup platform by troubleshooting customer issues, analyzing logs, networking, Linux systems, and code. Escalate complex incidents, coordinate with product and engineering teams, maintain documentation, and design automation that scales support operations. Participate in after-hours, holiday, and weekend on-call coverage while working primarily 9–6 EST.

Owns complex Tier 2 and Tier 3 customer support issues for SaaS products, using SQL, logs, sandboxes, and cloud infrastructure knowledge to troubleshoot and resolve problems. Builds customer relationships, documents cases in Zendesk, coordinates with Development, QA, Implementation, and Product teams, mentors junior support staff, contributes to knowledge-base content, and improves support processes. The role also supports implementation-to-production transitions and applies AI tools to enhance support workflows.

Own business operations priorities and cross-functional technical and security projects. Build project plans, coordinate stakeholders, manage timelines and dependencies, collect compliance evidence, improve processes, identify risks and blockers, and drive high-quality execution across People, IT, Finance, Security, and Operations.

Provides Tier II technical support for application, hardware, network, server, workstation, cloud, and mobile-device issues. Troubleshoots Windows, macOS, and Linux environments; manages user accounts, permissions, and access rights; monitors systems and networks; documents resolutions; mentors junior staff; and supports software deployments, upgrades, and network projects. Tracks incident trends and root causes to improve IT service delivery and user experience.

Provides technical customer support to online merchants through live chat, email, and occasional phone calls. Troubleshoots issues, gathers context, escalates bugs to engineering, identifies trends, and recommends improvements. The role also contributes to documentation, best practices, incident reporting, and merchant product expertise while collaborating within a remote swarm-support model.

Lead Services business operations for Financial Services accounts from sales through delivery. Partner with account leadership, sales, contracts, finance, project coordination, and delivery teams. Manage opportunity, pricing, contract, financial, and resource processes; standardize account activities; support consistent operations; and prepare weekly, monthly, and quarterly portfolio review materials.