Top Remote Operations & Support Jobs in Minneapolis–Saint Paul, MN

Provides administrative and operational support to leadership, including calendar and meeting management, travel and expense coordination, confidential information handling, meeting materials, event logistics, office communications, documentation, budgets, and distribution lists. The role requires strong organization, discretion, multitasking, Microsoft Office proficiency, and the ability to work independently in a fast-paced corporate environment with a primarily office-based schedule and limited remote work.

Plans and executes operational activities, establishes priorities and performance measures, manages operating cadences, prepares executive reporting, coordinates stakeholders, maintains action logs and controls, and improves processes. The role also supports communications with borrowers, insurance partners, and risk teams while handling urgent requests and identifying opportunities for AI and automation.

Manage outsourced accounting services for construction clients, including financial reporting, budgeting, and leading a team of accountants.

Provides production support for CRM, workflow, and AI-enabled business platforms. Responsibilities include issue triage, troubleshooting, root-cause analysis, user onboarding, access and configuration administration, release readiness, user acceptance testing, documentation, training, and coordination across business and technology teams. The role also identifies recurring issues and process improvements that enhance platform stability, adoption, and user experience.

Leads Mobile Service Coordinators during overnight and weekend shifts, managing daily operations, staffing, service levels, escalations, performance metrics, coaching, and employee development. The Supervisor partners with dispatch, fleet services, client success, and field teams to resolve issues, improve processes, and enhance customer satisfaction. Responsibilities also include workforce planning, onboarding, compliance, team communications, and fostering accountability and continuous improvement.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.

Maintain and publish weekly contact-center schedules, align short-term forecasts to volume, update agent/team records, produce WFM performance reports, manage shift bids, analyze time-off allotments, support WFM coordinators, and liaise with supervisors and leadership to ensure coverage and staffing accuracy.

Lead Headway’s customer experience operation across Agent Success, Customer Care, Programs, and Systems, managing over 100 employees and 800 partner agents. Own end-to-end support quality, performance, staffing, forecasting, costs, training, QA, procedures, systems, and AI-enabled automation. Partner with Product and R&D to improve customer experience and reduce support demand while developing a high-performing leadership team.

Leads CDW’s proposal enablement function across vetting and content teams. Develops an AI enablement roadmap, implements AI-powered workflows, improves go/no-go decisions, manages proposal content libraries, and ensures compliance and quality. Oversees team development, capacity planning, recruiting, and cross-functional collaboration with sales and company-wide AI initiatives. Drives process standardization, responsible AI adoption, continuous improvement, and measurable gains in proposal speed, throughput, and win-readiness.

Lead global calibration, measurement test equipment, and procurement processes across integrated laboratories. Harmonize procedures, ensure ISO 17025 compliance, manage equipment lifecycle and procurement standards, define KPIs, drive continuous improvement, and embed equipment workflows into digital platforms while engaging stakeholders to ensure adoption and governance.