Top Remote Operations & Support Jobs in Miami, FL

Supports product operations across software releases, launches, localization, support knowledge, partner communications, enablement, and business operations. Coordinates readiness checks, release notes, documentation, issue routing, training environments, portfolio hygiene, and operating metrics. Improves cross-functional processes and applies AI to automate triage, documentation, and reporting. Works with support, customer success, sales, marketing, content, localization, and international teams.

Develops, revises, and manages DoD-compliant technical documentation and CDRL deliverables for ABMS digital infrastructure programs. Collaborates with systems engineers, network architects, cybersecurity professionals, software developers, and program managers to translate complex technical information into manuals, architecture guides, procedures, reports, briefings, and cybersecurity artifacts. Reviews documentation for accuracy and compliance, coordinates delivery schedules, and supports RMF, MBSE, network architecture, logistics, and acquisition documentation.

Provides licensed insurance customer support through inbound calls, policy transactions, coverage changes, quote guidance, troubleshooting, and education. The role requires accurate, compliant service delivery, KPI performance, problem-solving, and recommendations for improving customer experience processes and tools. Representatives must maintain an active Personal Lines License, manage complex inquiries independently, and communicate with empathy in a high-volume environment.

Manages strategic business relationships with military engagement stakeholders, business functions, technology teams, and leadership. Responsibilities include qualifying demand, prioritizing initiatives, managing backlogs and value realization, driving stakeholder communication and adoption, mitigating relationship risks, and leading change across a global, matrixed organization. The role requires advanced partnership management, strategic planning, service management, executive communication, and cross-functional collaboration, with domestic and international travel as needed.

Advises students on Veteran Education Benefits, certifies enrollments with the VA, evaluates eligibility, processes documentation and payments, reconciles records, interprets regulations, updates PeopleSoft, and resolves student issues. The role coordinates with university departments and VA offices, maintains confidential records, supports compliance and policy improvements, and communicates with students through phone, email, text, and chat. Some travel to VA training conferences may be required.

Leads AGA’s membership strategy and operations, driving acquisition, retention, renewal, engagement, member service, and measurable growth. Oversees membership marketing partnerships, analytics, budgets, staff, committees, and cross-functional initiatives. Uses member research, dashboards, association management systems, and financial performance data to guide decisions and improve the member experience.

Oversee collision center operations, including risk management, teammate development, recruiting, client metrics, production, administration, and financial performance. Ensure vehicle repairs meet safety, quality, profitability, insurance partner, and industry standards. The role requires collision management experience, CCC1 expertise, collision estimatics knowledge, customer service skills, a valid driver’s license, and the ability to perform physical activities and lift over 50 pounds.

Provides senior-level technical support to top-tier customers using Ping Identity products. Responsibilities include troubleshooting, root-cause analysis, issue resolution, customer communication, bug reproduction, escalation leadership, cross-functional collaboration, documentation, mentoring, queue management, and process improvement. The role requires expertise in REST APIs, SSL/TLS, networking, Linux, virtualization, cloud platforms, and identity and access management, with Thursday-to-Monday shifted scheduling and weekend or holiday coverage.

Serves as a strategic partner to the General Manager by driving business strategy execution, operational rhythm, governance, planning, budgeting, workforce strategy, performance management, executive communications, and organizational health. Leads cross-functional programs, coordinates leadership priorities, tracks commitments, supports business continuity, and drives strategic change and measurable outcomes across the organization.

Lead Ashby’s Knowledge Management function by setting strategy, governance, quality standards, and success metrics. Manage and develop Knowledge Managers, expand into digital support and localization, and partner cross-functionally with Support, Product, Engineering, Marketing, and Enablement. Co-own the AI Assistant’s structured and generative self-service experiences, establish localization processes, and use analytics, customer feedback, and support trends to prioritize content and improve customer outcomes.