Top Remote Operations & Support Jobs in Miami, FL

Lead requirements development, workflow analysis, system integration, issue resolution, and end-to-end testing across healthcare claims, eligibility, provider data, member services, and financial systems. Coordinate technical teams, operational subject matter experts, vendors, QA testers, and government stakeholders to ensure accurate data flows, system interoperability, operational readiness, HIPAA compliance, and successful transition-in activities.

Manage corporate system access, conduct access audits, and support secure employee technology. Coordinate with an IT managed service provider on helpdesk operations and hardware management, monitor SOC 2 compliance, collaborate with DevOps and Security Engineering, and improve technology selection, procurement, vendor planning, deployment, and stakeholder coordination.

Support and maintain enterprise physical and virtual infrastructure on cloud and on-prem platforms. Deploy, automate, monitor, and troubleshoot servers, storage, networking, and applications. Provide 24x7 production support, performance monitoring, firmware/software maintenance, document resolutions, participate in testing new technologies, and liaise with vendors and development teams to integrate operational requirements into the SDLC.

Drives operational excellence through data analysis, dashboards, process improvements, and cross-functional project leadership. The role embeds with business units to manage day-to-day operations, investigate trends, answer strategic questions, implement workflows, coordinate stakeholders, track deliverables, and present insights to technical and non-technical audiences. It serves as a strategic partner to operations leadership in a fast-paced, ambiguous environment.

Manage complex liability claims end-to-end: investigate coverage and liability, set reserves, authorize payments within authority, coordinate discovery and litigation strategy, pursue subrogation, prepare reports for clients/carriers, and mentor/train junior staff. Work independently on large-loss and difficult claims while collaborating with supervisors and defense counsel.

Own customer infrastructure support tickets from initial response through resolution while meeting SLAs. Diagnose Linux-based GPU cluster issues, troubleshoot access, storage, networking, containers, drivers, billing, and account problems, and coordinate escalations. Execute and improve runbooks, document solutions, maintain customer and internal documentation, communicate clearly under pressure, and participate in on-call coverage across time zones.

Verifies customer-submitted data against uploaded documents, records accurate account and support notes, responds to email and phone inquiries, troubleshoots platform issues, resolves customer complaints, and communicates system errors while following detailed compliance procedures.

Leads a frontline customer support team serving users of Interwell Acumen and related healthcare programs. Responsibilities include coaching Support Analysts, managing schedules and ticket queues, monitoring SLAs and performance metrics, coordinating escalations, maintaining documentation and SOPs, improving workflows, overseeing quality reviews, and handling complex customer issues. The manager partners with Epic Applications, Product, Development, Training, Customer Success Operations, and Account Management to improve support delivery, team readiness, and customer experience.

Prepare, sort, and scan hardcopy documents into high-quality electronic images while meeting daily production goals. Maintain document order and sequence, follow imaging procedures, complete tracking documentation, communicate production updates, and keep the work area clean. The role requires sustained attention to detail, accuracy, independent work, and the ability to lift up to 50 pounds.

Support and administer assigned business applications, including troubleshooting, monitoring, user security, backups, disaster recovery, upgrades, release management, vendor coordination, and operational improvements. The role also coordinates application user groups, change management, project activities, and cross-department planning while ensuring systems remain reliable, secure, current, and efficient.