Top Remote Operations & Support Jobs in Miami, FL

Leads a frontline customer support team serving users of Interwell Acumen and related healthcare programs. Responsibilities include coaching Support Analysts, managing schedules and ticket queues, monitoring SLAs and performance metrics, coordinating escalations, maintaining documentation and SOPs, improving workflows, overseeing quality reviews, and handling complex customer issues. The manager partners with Epic Applications, Product, Development, Training, Customer Success Operations, and Account Management to improve support delivery, team readiness, and customer experience.

Prepare, sort, and scan hardcopy documents into high-quality electronic images while meeting daily production goals. Maintain document order and sequence, follow imaging procedures, complete tracking documentation, communicate production updates, and keep the work area clean. The role requires sustained attention to detail, accuracy, independent work, and the ability to lift up to 50 pounds.

Support and administer assigned business applications, including troubleshooting, monitoring, user security, backups, disaster recovery, upgrades, release management, vendor coordination, and operational improvements. The role also coordinates application user groups, change management, project activities, and cross-department planning while ensuring systems remain reliable, secure, current, and efficient.

Serve as a trusted partner to senior executives by managing complex calendars, prioritization, meetings, travel, communications, expenses, events, and confidential information. Coordinate across leaders and teams, anticipate conflicts and organizational needs, establish scalable support practices, and improve workflows through technology, automation, and AI. The role supports executives across Sales, Marketing, Technology, and Product and may be remote or office-based in the United States.

Build and lead Roo’s Revenue Operations function, establishing its strategy, operating model, systems, governance, forecasting, pipeline management, and reporting. Own HubSpot and broader GTM systems while partnering with Sales, Marketing, Customer Support, Finance, and Data to improve capacity planning, lead management, conversion, compensation, quotas, territories, and revenue predictability. Hire and develop a lean team, expand operational scope, and apply AI safely to improve efficiency and insight.

Translates and edits Korean-to-English vital records, legal documents, official certificates, and academic transcripts for a U.S. government client. The contractor must maintain excellent formatting, meet one- to two-day deadlines, provide per-word rates, accept assignments as needed, and communicate reliably with the team. Work is remote and ongoing, requiring U.S. citizenship and completion of a Tier 1 background investigation with fingerprinting.

Processes real estate escrow and closing transactions by communicating with buyers, sellers, agents, lenders, and other parties; entering transaction data; collecting documentation; clearing title conditions; scheduling closings; preparing Closing Disclosures and closing documents; and maintaining accurate, timely files while meeting productivity and quality metrics.

Provides administrative support to the Market President and office, including preparing presentations, correspondence, reports, calendars, meetings, travel arrangements, expense reports, and meeting minutes. Serves as an office gatekeeper and coordinates facilities, shipping, equipment, visitor badges, and market events. Requires discretion, confidentiality, strong communication, organization, problem-solving, and Microsoft Office proficiency.

Provide technical and customer support for hardware and network outages through phone, email, software, and internal requests. Diagnose issues using multiple software tools, coordinate with internal and external stakeholders, communicate solutions, meet response-time targets, gather product feedback, identify proactive improvements, and build strong customer relationships. The role is remote-first and supports customers across manufacturing environments.

Processes real estate escrow transactions from intake through closing. Responsibilities include entering transaction data, collecting documentation, clearing title conditions, coordinating closing schedules, preparing Closing Disclosures and closing documents, communicating with buyers, sellers, agents, lenders, and other parties, and meeting accuracy, productivity, and team performance standards.