Microsoft Customer and Partner Solutions-Core (MCAPS) accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.
The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across Account Team Unit, Specialist Team Unit, and Customer Support Unit to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.
The Senior Business Manager serves as a strategic partner to the General Manager, helping drive the organization’s business priorities, operating rhythm, and overall effectiveness. The role leads key rhythm-of-the-business activities, planning and budget processes, and coordination of business reviews and leadership priorities. It partners across the leadership team on organization-level people initiatives, workforce planning, communications, and employee engagement. The Business Manager also drives cross-team initiatives, tracks commitments and business performance, and helps identify and resolve issues that cut across organizational boundaries. The role enables the GM and leadership team to stay focused on the highest-priority business, customer, and organizational outcomes.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Lead business strategy execution and operational excellence: Drive organizational planning, rhythm of business, governance, performance management, and execution of strategic priorities by creating clarity, aligning stakeholders, and ensuring measurable business outcomes.
- Own financial, resource, and continuity planning: Design and manage complex budgets, forecasting, headcount and resource strategies, business continuity planning, and performance improvement actions while ensuring compliance, accountability, and fiscal discipline.
- Maximize leadership effectiveness and organizational health: Serve as a trusted advisor to senior leaders through executive communications, stakeholder management, strategic guidance, culture and inclusion initiatives, compliance oversight, and organizational development.
- Deliver enterprise-wide programs and strategic change: Lead large-scale cross-functional projects, influence decision-making across organizations, build alignment among diverse stakeholders, and coordinate complex initiatives that drive business transformation and operational success.
Qualifications
Required/minimum qualifications
- Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience.
- Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 12+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience.
Business Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's degree in a relevant field or equivalent experience
- 6+ years of experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles, or equivalent experience
- Master's degree in a relevant field
- 8+ years of experience in relevant business, financial management, planning, operations, strategy, project management, human resources, or business-related roles with a master's degree
- 12+ years of experience in relevant business, financial management, planning, operations, strategy, project management, human resources, or business-related roles with a bachelor's degree
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
-
Healthcare Strength — Health coverage is described as comprehensive, with preventive care coverage, vision options, and annual out-of-pocket limits. Feedback suggests medical, mental-health, and disability support are a major strength of the package.
-
Parental & Family Support — Family support is expansive, including parental leave, family caregiver leave, child-care assistance, family concierge services, fertility options, and college-advising support for eligible employees. Feedback suggests these benefits meaningfully ease caregiving and family planning demands.
-
Wellbeing & Lifestyle Benefits — Wellbeing resources include counseling and employee-assistance services, wellness reimbursements, product discounts, and charitable-matching programs. Feedback suggests these extras complement core benefits and support day-to-day quality of life.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
