Top Remote Operations & Support Jobs in Miami, FL

Leads a team of corporate travel consultants, providing coaching, scheduling, performance management, escalation support, and operational oversight. Ensures accurate, policy-compliant domestic and international travel arrangements while meeting client service-level agreements. Handles bookings, changes, refunds, complaints, platform issues, reporting, and continuous improvement. Supports client relationships, implementations, training, and coordination across hubs, markets, languages, and time zones.

Oversee complex property and casualty claims from reporting through settlement, including coverage interpretation, policy analysis, negotiations, resolution planning, documentation, and reporting. Serve as a client advocate and strategic advisor while coordinating with brokers, carriers, adjusters, legal counsel, and internal teams. Support training and process improvements, maintain claim data integrity, and align claim strategies with broader risk management objectives.

Provide accessibility customer support to learners and educators by triaging inquiries, troubleshooting usability issues, coordinating escalations, tracking Jira remediation workflows, and communicating resolutions. Collaborate with product, content, sales, and external remediation teams. Document recurring accessibility challenges, improve support resources, and follow up to confirm issues are resolved. This remote agency contractor engagement lasts six months, is approximately 20 hours per week, and may be extended.

Provides first-line support to clients seeking mental health care through phone, email, and chat. Conducts needs assessments, explains benefits and services, answers product and technical questions, identifies safety concerns, and escalates cases to clinical teams. The role operates in a high-volume contact center environment with evening, overnight, weekend, and holiday shifts.

Lead Airbnb’s community policy strategy, focusing on anti-discrimination and safety. Develop scalable policy frameworks, guide implementation, evaluate effectiveness through data and research, and advise leadership on time-sensitive trust and safety issues. Partner cross-functionally with Operations, Legal, Product, Communications, Public Policy, Design, and Supply teams to address complex risks and improve experiences for hosts and guests globally.

Administer and enhance Apartment Life’s HubSpot environment, integrations, automations, workflows, permissions, data structures, dashboards, and reporting. Handle helpdesk requests, data cleanup, audits, system-generated work, onboarding and offboarding, and synchronization issues. Build and test Node.js workflow actions and API integrations, maintain system stability and data integrity, document solutions, and collaborate with technology leadership and cross-functional teams in a fully remote environment.

Prepares automotive repair and total-loss appraisals, reinspects vehicles, authorizes supplemental repairs and payments, processes physical-damage claims, manages salvage, and negotiates settlements with insureds, claimants, and vendors. The role also supports subrogation and special investigations, maintains current auto-repair expertise, and works independently while meeting company procedures and quality standards.

Supports the maintenance, revision, approval, repository management, and online posting of organizational forms and correspondence. Coordinates print and direct-mail campaigns, production schedules, vendor instructions, estimates, inventory, fulfillment materials, and issue resolution. Partners with internal teams, vendors, and technology groups to ensure accuracy, compliance with procedures, budget alignment, and timely delivery of outgoing communications.

Provide corporate travelers and travel arrangers with consultative support for domestic and international air, car, and hotel bookings. Use Amadeus GDS to quote, price, and complete accurate reservations while securing competitive rates and following federal and state travel requirements. Serve clients in a virtual call center, meet productivity and quality goals, manage multiple accounts, and deliver exceptional customer service.

Owns and administers Costpoint and related financial systems, leading configuration, integrations, troubleshooting, reporting, data models, automation, and technical solution design. Translates finance business needs into system enhancements, manages data flows and reconciliation, resolves complex issues, supports audit readiness, and mentors junior administrators. Partners with Finance, Accounting, IT, and leadership while supporting Agile delivery and continuous improvement.