Top Remote Operations & Support Jobs in Kansas City, MO

Perform healthcare system research and document resources for members and internal teams. Provide clear, accurate findings, maintain case documentation, ensure regulatory compliance (HIPAA/COBRA), follow up on cases, and escalate trends to leadership to support member decision-making.

Manage cross-functional operational initiatives, improve internal processes, coordinate strategic projects and company events, oversee vendors and subscriptions, support business development and branded collateral, and identify AI/automation opportunities (using tools like Claude) to streamline workflows while working closely with leadership.

Support resource planning and technician scheduling across a region to meet SLAs. Assist with technician availability, shift planning, schedule updates in ADP and Gantt systems, incident management support, cost control, and special projects under guidance.

Lead commercial operations to drive CRM excellence, funnel optimization, and predictable revenue growth. Own Salesforce strategy, data governance, integrations, reporting, and a team of three to standardize processes, improve CRM adoption, and deliver actionable sales performance insights.

Lead and develop a closing team responsible for hiring, onboarding, performance management, policy implementation, and quality control. Manage pipelines, train new hires, resolve escalations, run projects end-to-end, analyze data, and align department goals with company objectives while fostering a positive team culture.

Provide advanced technical support for merchants and developers integrating with PayTrace API, maintain integration documentation, research data flows and file formats, and assist IT with process design and workflows. Ideal for recent IT graduates pursuing a developer career.

Provide timely customer service for the Resware product: identify issues, recommend solutions or workarounds, assist with testing/troubleshooting, translate between customers and technical teams, deliver focused training, maintain quality/productivity standards, and protect sensitive customer information.

Serve as front-line support via phone, email, and text to customers and partners; monitor in-progress deliveries, troubleshoot issues, log interactions in CRM, collaborate across teams, and manage non-standard delivery situations with empathy and urgency.

Provide L1-L3 maintenance, configuration, monitoring, and incident resolution for Verint Workforce Optimization and related voice recording platforms. Perform patching, upgrades, log analysis, and out-of-hours support. Participate in live incident management, follow runbooks and escalation procedures, and collaborate with internal teams, service owners, vendors, and stakeholders in a regulated financial-services environment.

Didero seeks dynamic individuals to propose innovative solutions in autonomous supply chain management, focusing on AI and automation. They're open to creating tailored roles for candidates interested in contributing to their mission.