Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Responsible for delivering optimal technical availability and service coverage across a geographic area or region. Provide guidance on key administrative and analytical activities related to technician availability, resource allocation, shift planning, technician scheduling and project planning. Provides support to Incident Management, business teams and technicians in an effort to achieve key metrics, drive operational efficiencies, manage costs and achieve customer SLAs. Collaborates with field management on technician and flex labor resource planning.
Responsibilities- Gains familiarity with Resource Support concepts, practices and methodologies.
- With guidance, performs basic Resource Support duties, including: Assisting with oversight and cost control efforts related to customer service, technician planning and resource allocation.
- Assisting with resource management to ensure achievement of customer SLAs and performance of project and unanticipated support duties.
- Updating GANTT and ADP Schedule Planner information management systems.
- Addressing scheduling problems and referring diverse service requests to appropriate channels.
- Attends required business meetings and performance call reviews.
- Gains understanding of DN Resource Support, incident management and related standards and requirements.
- Assists with special projects as assigned.
- Diploma or equivalent work experience required.
- Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Resource Support.
- Good business English skills (Written and spoken).
- Must have knowledge of MS office suite of products
- Must be willing to work in a Hybrid capacity out of our N. Canton Ohio office.
The annual base salary range for this position is $44,000 to $46,000. Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.
#LI-Hybrid
#LI-TD2
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
Skills Required
- Diploma or equivalent work experience
- 0-2 years of relevant experience or equivalent combination of education and experience in Resource Support
- Good business English skills (written and spoken)
- Knowledge of MS Office suite
Diebold Nixdorf Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Diebold Nixdorf and has not been reviewed or approved by Diebold Nixdorf.
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Healthcare Strength — Feedback suggests core coverage includes medical, dental, vision, HSA/FSA options and mental-health support as part of a comprehensive package. Life and disability insurance are also included.
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Leave & Time Off Breadth — Feedback suggests access to PTO, paid holidays, and sick time, along with parental/family leave. Adoption assistance is also noted among leave-related supports.
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Wellbeing & Lifestyle Benefits — Feedback suggests certain roles include practical perks like a company vehicle, alongside programs such as tuition reimbursement and employee assistance. Wellness initiatives and some flexible work options are part of the overall package.
Diebold Nixdorf Insights
What We Do
Consumer behavior is changing rapidly; people are empowered, connected and expect an unprecedented level of service and convenience. Simultaneously, the financial and retail industries we operate in are converging as mobile, contactless tech, smart data and advanced analytics blur the lines. The world is “always on” – it’s a digital era that requires us to orchestrate touchpoints in ways that meet and exceed the 24/7 automation needs of the banking and retail worlds. We’re the world leader in connected commerce, with proven expertise and comprehensive portfolios in cutting-edge product technology, multi-vendor software and service excellence for both financial and retail customers. Diebold Nixdorf employs approximately 22,000 employees in more than 130 countries around the world. We are publicly traded on the New York Stock Exchange under the symbol “DBD.” Specialties: financial and retail self-service solutions, services, security solutions, software, cash management, branch and store transformation
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