Top Remote Operations & Support Jobs in Kansas City, MO

Provides executive administrative support by managing calendars, meetings, confidential information, travel, expenses, correspondence, records, and office logistics. Prepares agendas and meeting materials, tracks deadlines and action items, processes invoices, orders supplies, and responds to executive and internal client requests. The role requires discretion, organization, adaptability, clear communication, and effective use of office productivity tools.

Provide back-to-back phone support for billing, programming, technical troubleshooting, and customer service questions. Assist English- and Spanish-speaking customers, resolve technical issues, promote products and services, and remain engaged throughout each shift. The full-time remote role includes paid training and company-provided equipment, but requires an eligible state residency, reliable wired home internet, a dedicated workspace, flexible evening and weekend availability, and successful completion of pre-employment screening.

Provide high-volume, phone-based technical support and first-line resolution for hardware, software, networking and access issues. Log and track incidents in ServiceNow/ITSM, escalate complex problems, suggest process improvements, and maintain security and confidentiality while working from an approved remote workspace on a set evening/weekend schedule.

Provides advanced remote diagnostic and repair support for vehicle issues, owns complex escalation cases, publishes service bulletins, and coordinates resolutions with TAC advisors, dealers, Field Service Engineers, Quality, Engineering, and leadership. The role identifies emerging product issues, develops solutions, delivers presentations, and maintains strong cross-functional relationships while supporting high-voltage automotive systems.

Owns high-impact business operations and strategic initiatives across customer delivery, commercial operations, business systems, talent strategy, and growth areas. Builds scalable processes, tools, and AI-enabled workflows; improves delivery and cost structures; partners with executives and cross-functional teams; develops hiring strategies for specialized talent; and leads special projects in a fast-growing defense technology company.

Manages payment setup and clearing operations, including settlement pipelines, exception reporting, payment documentation, proof-of-payment requests, and account ledger reviews. Communicates with creditors, agencies, law offices, and payment processors to resolve issues. Maintains Salesforce records, handles clerical and correspondence tasks, supports internal inquiries and special projects, and ensures accuracy while managing multiple priorities and deadlines.

Supports enterprise sales teams with Falcon Flex deal structuring, policy compliance, approval workflows, lifecycle management, financial modeling, and non-standard transaction reviews. Partners with Sales, Finance, Legal, Operations, and Alliance teams to evaluate commercial terms, margins, risks, and governance. Communicates deal recommendations and status while identifying process improvements and enhancing Salesforce CPQ workflows. Requires strong SaaS economics knowledge, analytical judgment, cross-functional collaboration, and experience using AI to improve business processes.

Design, implement, and scale core operational workflows; drive execution strategy and automation; perform data-driven analyses; and lead cross-functional efforts with product, engineering, payer, and CX teams to improve efficiency and operational health.

Own and improve Salesforce and go-to-market systems, including automation, integrations, CPQ migration, quoting workflows, product catalogs, pricing rules, data structures, and reporting processes. Partner with Sales, Marketing, Finance, Revenue Operations, and Customer Success teams to scope and implement scalable solutions. Administer AI-powered tools, document workflows, conduct training, and support cross-functional strategic decisions.

Provides direct executive support through complex calendar management, travel coordination, meeting preparation, logistics, and cross-functional communication. Partners with senior leadership on strategic initiatives, supports leadership meetings and events, and collaborates with a five-person executive assistant team. The role requires adaptability, resourcefulness, responsiveness across time zones, and up to 25% travel in a fast-paced startup environment.