Top Remote Operations & Support Jobs in Kansas City, MO

Provide advanced customer service and technical support for personal lines insurance via phone and email. Resolve complex inquiries, consult on policy options, cross-sell/up-sell, mentor peers, and support agencies. Maintain product expertise, obtain required state licenses, and recommend process improvements.

Partner with regional Solutions Engineering leaders to run and improve operating rhythms, reporting, and CRM data quality. Provide actionable regional insights using BI tools, streamline workflows, drive regional initiatives from identification through implementation, and collaborate with GTM Analytics and Systems to scale processes and improve field productivity.

A generic test job posting inviting applicants to apply for any position. No responsibilities, qualifications, salary, location, or other details are provided.

Performs diversified clerical duties to support office operations: typing correspondence, greeting visitors, answering phones, scheduling, filing, taking meeting minutes, collecting payments, managing inventory and ordering supplies. May perform other related administrative tasks.

Process and validate Marketplace quotes, product corrections, cancellations, and Shared Services cases using Salesforce and RCA. Maintain accurate records, escalate non-standard issues, collaborate with cross-functional teams, and support continuous improvement and AI-enabled tooling to increase efficiency.

Manage EHS field readiness and contractor compliance to enable safe, timely technician site access. Maintain safety documentation, track KPIs, manage contractor portals (ISNetworld/Avetta), COIs, and Salesforce records. Support onboarding, training coordination, incident reporting, audits, and corrective actions while collaborating with internal teams and supporting occasional domestic and international site visits.

Lead broker-dealer and RIA back-office operations including account onboarding, trading support, cashiering, disbursements, suitability, and advisor support. Drive operational standards, SLAs, KPIs, regulatory exam readiness, vendor integrations (Docupace, Pershing, DTCC), process scalability, control remediation, and team development to support financial professionals and clients.

Provide end-to-end booking and advisory services for contracted corporate clients, ensuring policy compliance, managing reservations and cancellations, maintaining operational queues, advising on travel requirements, and delivering high-quality remote customer service.

Lead and build the go-to-market operations engine: own GTM systems (HubSpot, Clay, Apollo, Gong), scoring and AI agents, ABM and demand-gen data, pipeline attribution, board-level reporting, and a small onshore/nearshore team. Be hands-on building workflows and models, partner with marketing, sales, finance, and executive leadership, and drive governance, forecasting, and operational rigor across three business units.

Lead global technical support operations and managers to improve KPIs, scalability, and customer experience. Drive data-informed process improvements, AI/automation adoption, cross-functional collaboration, escalation management, coaching, and operational change across Product, Engineering, and Customer Success.