Top Remote Operations & Support Jobs in Kansas City, MO

Lead global technical support operations and managers to improve KPIs, scalability, and customer experience. Drive data-informed process improvements, AI/automation adoption, cross-functional collaboration, escalation management, coaching, and operational change across Product, Engineering, and Customer Success.

Provide Tier 2 technical support for Solovis software: troubleshoot and resolve complex customer issues, review code to isolate problems, collaborate with development/services/customer success/sales, maintain knowledgebase articles, and meet CSAT and communication targets.

Monitor and evaluate inbound/outbound patient calls for quality, compliance, and accuracy using scorecards; identify performance trends and training gaps; provide feedback and reports; develop and refine QA processes, scripts, and scorecards; collaborate with leadership and training to improve call center performance.

Complete accurate, cost‑effective domestic and international travel arrangements using corporate contracts and preferred suppliers. Support multiple accounts, adhere to company procedures and client travel policies, provide first‑level customer and technical support, and attend trainings and staff meetings.

Provide remote help-desk support to branches and remote users: diagnose and resolve video/phone, access, and connectivity issues; perform password resets; guide users by phone using a knowledge base; document incidents and trends; prioritize and escalate issues; and assist with ad-hoc support tasks.

Provide escalated Azure cloud support and incident management, troubleshoot high-priority incidents, administer Windows/Linux servers and hypervisors, implement IaC and automation (PowerShell, Bicep), manage networking/security (firewalls, VPNs, load balancing), ensure compliance (FedRAMP, NIST, HIPAA, PCI-DSS), maintain runbooks/documentation, and participate in on-call rotation including nights and weekends.

Support credentialing and security-clearance administrative processes for government contracts: collect and verify paperwork, coordinate fingerprints and scheduling, track submission pipeline, communicate with applicants, meet accuracy targets, and attend required trainings.

Create, conform, translate, proofread and QC subtitle files (English→Khmer) using Pixelogic's cloud subtitling tools. Follow client style guides and in-house glossaries, handle rejections/corrections, meet tight deadlines, and maintain confidentiality across varied media projects.

Serve as the first point of contact for employees and visitors, manage the reception desk and shared admin mailbox, handle incoming/outgoing mail and couriers, organize meeting room bookings and meeting logistics (including catering and visitor coordination), and order and monitor office and kitchen supplies to maintain a professional, well-stocked workplace.

First-line participant support for retirement accounts via Intercom and phone; guide account setup, enrollments, deferrals, rollovers, withdrawals, and loans; resolve issues end-to-end and escalate when needed; build support content and AI-powered tooling; coordinate money movements and external custodial/vendor partners; surface recurring problems to product and engineering; own support quality, response times, and tone.