Top Remote Jobs in Jacksonville, FL

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

Lead and grow a security engineering team to design and operate cloud-native security controls, drive DevSecOps practices, conduct threat modeling and incident response, partner cross-functionally on security roadmaps, and ensure compliance with frameworks (NIST, SOC 2, ISO, etc.). Responsible for vulnerability management, identity and access controls, observability/SIEM, and security automation.

Lead and coach a team of Account Managers servicing top-tier pharmaceutical and agency clients to ensure satisfaction, renewals, and expansion. Oversee implementation, reporting, QBRs, insights-driven optimization, cross-team collaboration, and escalation management while contributing customer feedback to product and GTM strategy.

Lead IT as a product for a ~800-person remote company: build AI-first service delivery, architect enterprise-grade identity and device trust (Okta, Jamf), govern a 200+ app SaaS portfolio, own major incident response, partner with Security on zero-trust and compliance, and scale a globally distributed IT team while enabling enterprise sales.

Lead advanced analytics and ML efforts to extract insights from large-scale historical data, design features and data representations for models and LLM/agentic systems, partner with product and engineering to build data pipelines and prototypes, evaluate AI workflows, and drive innovation through experiments and empirical analysis to inform product strategy.

Lead and scale the enterprise customer success function for Zocks, managing a team of Enterprise CSMs to drive adoption, value realization, renewals and expansion with large RIAs, broker-dealers, banks and financial firms. Build playbooks, metrics, and cross-functional partnerships while personally engaging executive stakeholders to ensure measurable customer outcomes.

Lead cross-functional initiatives to improve the customer support experience by synthesizing frontline insights, prioritizing product and process changes, embedding in product development, driving automation and AI-enabled solutions, defining success metrics (CSAT, NPS, FCR, AHT), and building a high-performing team to scale support operations.

Manage a portfolio of SMB restaurant customers (Mandarin-speaking focus), drive adoption and retention of Toast products, deliver virtual meetings and demos, resolve technical and operational issues, leverage data to recommend product solutions, and participate in churn-saves and revenue retention conversations.

Serves as the primary customer advisor for Toast’s retail SaaS customers, driving product activation, adoption, retention, referrals, and revenue growth. Builds customer relationships, recommends products, demonstrates POS functionality, facilitates training, troubleshoots basic issues, identifies expansion opportunities, and collaborates with Sales, Product, Operations, Care, Education, and Professional Services. The role also develops scalable workflows and playbooks for a growing retail customer segment and requires up to 10% local travel.

Own a regional territory selling OneImaging's radiology cost-containment solution to large self-insured employers. Build pipeline via direct outreach and broker/consultant channels, lead full sales cycle from discovery to close, engage senior benefits and HR stakeholders, and coordinate with cross-functional teams to ensure successful onboarding and client outcomes. Represent the company at industry events.

Own the technical lifecycle and operational health of a global high-density GPU fleet. Validate hardware, benchmark performance, monitor uptime and SLAs, automate operations using LLMs/agents, perform deep network and system-level troubleshooting, coordinate incident communications, and support infrastructure partners.

Lead product marketing for Runpod's AI infrastructure platform: define positioning and messaging, run launches, own competitive intelligence and sales enablement, create technical long-form content, build AI-assisted content workflows, conduct customer research, and align GTM across product, marketing, and sales to drive awareness, adoption, and revenue.

Manage and grow enterprise B2B SaaS customer relationships, driving adoption, measurable outcomes, retention, renewals, and expansion revenue. Develop account and engagement strategies, lead business reviews, enable users, identify risks and opportunities, and manage renewal and expansion pipelines. Act as a strategic advisor and commercial owner while collaborating with Sales, Support, Product, Engineering, and Legal. Represent customer feedback internally and influence the product roadmap.

Lead design and execution of outbound pipeline programs to drive sales pipeline and revenue. Diagnose pipeline gaps, align cross-functional GTM teams, manage full program lifecycle, track and analyze impact, iterate on tactics, and build AI-powered automations to scale programs while communicating results to sales leadership.

Lead GTM business operations for Commercial and Mid-market segments: set strategy, advise sales leaders, own planning/forecasting, run cross-functional strategic projects, generate analytics and AI-driven insights, hire and lead a high-performing team.

Lead and grow a data platform engineering team to build and maintain a petabyte-scale data lake and infrastructure. Drive platform roadmap, scale systems globally, collaborate cross-functionally, and embed best practices for security, privacy, and AI transformation.