Top Remote Customer Success & Experience Jobs in Jacksonville, FL

Manage a book of strategic enterprise accounts to drive retention, adoption, and expansion. Build trusted-advisor relationships, run discovery and QBRs, monitor customer health, own renewals and commercial conversations, and coordinate cross-functional support. Promote ROI and increase engagement using the Synthesia platform, including light video editing.

Own customer relationships across the full lifecycle for US accounts: onboard customers, drive adoption, monitor account health, collect feedback, collaborate cross-functionally, and identify upsell and retention opportunities to maximize value from RemotePass.

Drive retention, adoption, and growth across a portfolio of fitness customers as a trusted advisor. Build executive relationships, create strategic plans and QBRs, identify risks and expansion opportunities, coordinate internal teams to deliver on timelines, demonstrate product value, and track account health to maximize ROI and minimize churn.

Manage new customer account setup and onboarding documentation, validate customer and billing information, coordinate with credit/field sales, enter and track data in internal systems and Excel, troubleshoot account or system issues, and support process improvements to meet service-level expectations.

Provide client support via live chat, phone, and email; troubleshoot and resolve issues; escalate via Salesforce or Jira; verify client documents; prepare reports; meet quarterly KPIs; attend company training; and perform ad hoc tasks. Role begins remote with relocation to the Southeast Asia support office after 2–3 months.

Manage a portfolio of strategic accounts to drive onboarding, adoption, renewals, and advocacy. Act as trusted advisor, lead executive reviews, define success metrics, accelerate time-to-value, and advocate customer needs across product, engineering, marketing, and support.

The Virtual Assistant will support an ecommerce business by managing ads, social media, and administrative tasks related to Shopify operations.

Seeking a reliable Bilingual Virtual Assistant fluent in English and either Spanish or Portuguese to manage tasks, communicate with clients, and support workflows.

The role involves providing interpretation services between English and Marshallese in various settings, ensuring clarity and accuracy while complying with professional standards.

The Student Ambassador acts as a liaison between their university and Banfield Pet Hospital, promoting its mission, organizing events, and communicating with the Student Programs team.