Top Remote Customer Success & Experience Jobs in Jacksonville, FL

Implement and support benefits-related software (low-to-moderate complexity) including configuration, testing, QA, troubleshooting, training, and customer communication. Collaborate with account teams, carriers, and vendors, and provide post-implementation support.

Lead the Customer Success Enablement function to develop onboarding, adoption, expansion, and retention programs. Build and coach a high-performing enablement team, align cross-functional launch priorities, measure OKR-tied outcomes, run Gong call reviews, and create AI-assisted content and role-play certification to drive expansion ARR and retention.

Lead end-to-end onboarding for strategic, complex customers—transforming and migrating investment data, advising on data structure, resolving escalations, improving processes and tools, mentoring team members, and building reusable AI-supported onboarding workflows.

The Senior Customer Enablement Architect drives customer success through tailored training programs, partnering with sales teams and assessing skill gaps to enhance adoption and business outcomes for Databricks' products.

Provide end-to-end corporate travel support for contracted clients, booking domestic and international travel using GDS and ticketing tools, managing reservations/changes/cancellations, ensuring policy compliance, advising on visas/passports/health requirements, maintaining operational queues and SOPs, and delivering high-quality customer service and account backup support. Remote work required.

The Client Success Executive manages key client relationships, develops strategies for retention and growth, and leads client success initiatives while mentoring account managers and ensuring satisfaction.

Embed with customers as a hands-on technical partner to design, implement, and optimize multi-module DevSecOps and CI/CD solutions using Harness. Drive platform adoption, lead implementations and enablement, provide strategic advisory, analyze usage to optimize delivery, and collaborate cross-functionally to influence product and expansion.

This role invites candidates to join Nutrafol's Talent Community for potential future job opportunities. Details about upcoming positions may be shared later.

The Trial Experience Specialist engages and nurtures new customers, conducts demos, answers inquiries, and supports prospects to convert trials into paid subscriptions while collaborating with teams.

Lead a portfolio of enterprise health system clients to drive implementation, adoption, and value realization of AI-powered clinical documentation. Build executive and clinical relationships, run governance and business reviews, coordinate cross-functional teams, monitor adoption and outcomes, advocate client needs to Product, and support renewals and account growth.