Top Remote Customer Success & Experience Jobs in Jacksonville, FL

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

As a Customer Success Manager, you will develop relationships with enterprise customers, driving their success and adoption of Jellyfish's platform through onboarding, training, and regular check-ins with account health.

The Enterprise Account Manager manages post-sale relationships for enterprise accounts, drives adoption, performance, and revenue growth, and leads rollout strategies across multiple veterinary locations.

The role involves supporting customers with benefits administration issues, troubleshooting complex problems, and collaborating with multiple teams to improve product functionality and customer experience. Candidates should have a strong background in US benefits administration and exceptional problem-solving skills.

The role involves managing a portfolio of customers, guiding them to achieve their business outcomes with ServiceNow products, ensuring product adoption, and mentoring team members while addressing customer needs and improving success outcomes.

Manage a portfolio of customers, ensuring they achieve business outcomes and maximize their use of ServiceNow products while guiding team members and developing best practices.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

The Channel Growth Manager will focus on partner recruitment, activation, and strategic market planning to enhance our VS&A channel partner ecosystem and drive revenue growth.

As a Customer Care Representative, you will handle customer inquiries, resolve complaints, manage orders, and enhance customer satisfaction using multiple systems and thorough documentation.

As a Customer Care Systems Lead, you'll drive CX operations through metrics reporting, AI adoption, and voice platform optimization while managing technical programs and cross-functional initiatives.

The Senior Associate on the CX Programs team will enhance customer experience by analyzing data, improving processes, and collaborating with cross-functional teams to drive effective solutions and measure customer satisfaction KPIs.

The Senior Clinical Data Manager oversees clinical trial databases, ensures data quality, and acts as a liaison between eClinical and sponsor personnel, managing data management tasks across projects.