Top Remote Customer Success & Experience Jobs in Jacksonville, FL

The Principal Tier 2 Remote Support Analyst provides Tier 2 IT support, troubleshooting end-user devices, and managing remote access services. Responsibilities include root cause analysis, documenting resolutions in ITSM platforms, and collaborating with cross-functional teams.

The Senior Knowledge Management Specialist will drive KM strategies, manage multiple projects, enhance KM processes with AI, and support cross-team collaboration.

Lead global strategy for customer engagement and growth, managing lifecycle marketing teams and ensuring alignment across departments. Drive data-informed decisions and enhance customer experience through scalable programs.

The Institutional Account Manager will manage key client relationships, address escalations, enhance client experiences, and build product expertise, contributing to the Sales, Trading, and Prime organization.

As an Institutional RFP Associate, you will manage RFP responses, collaborate with cross-functional teams, and leverage AI tools to optimize workflows and ensure high-quality outputs for institutional clients.

Review and assess the quality of machine-translated song lyrics from English to Chinese. Provide ratings based on accuracy and naturalness, identifying translation issues.

Review and assess machine-translated song lyrics for quality and accuracy, providing ratings based on evaluation criteria without rewriting or editing.

Review machine-translated song lyrics for meaning, fluency, and naturalness, providing quality ratings and identifying issues with translations.

As a Mortgage Instructor, deliver online courses, engage students, support achievement, provide feedback on curricula, and stay updated on industry changes.

As a Support Engineering Manager, you'll lead a team to deliver technical customer support, develop team skills, foster a self-sufficient culture, and improve processes for efficiency across departments.

As an Account Manager on the Law team, you'll build partnerships with law firms, execute account strategies, and collaborate with internal teams to ensure client success and value realization from iManage's solutions.

The VP of Business Development will build a team to enhance outreach to key organizations, optimize messaging, exceed pipeline targets, and improve brand reputation while leading BDR/SDR teams.

As a Customer Service Representative, you will provide excellent customer service to clients in financial hardship programs through inbound and outbound calls, resolve client issues, and maintain client relations.

The Bilingual Customer Service Representative is the primary contact for clients, providing exceptional service and support while assisting clients with financial hardship programs. The role involves effective communication, problem-solving, and maintaining client relationships in a remote work setting.

The Sr. Revenue Enablement Specialist will design and lead onboarding programs, create scalable learning systems, and support enablement for GTM teams using automation and AI tools.