Top Remote Customer Success & Experience Jobs in Jacksonville, FL

Design, deliver, and scale cohort-based and webinar training for Samsara customers. Create and adapt learning materials, manage live session logistics, analyze engagement data, and collaborate with Customer Success and Product teams to close knowledge gaps and improve adoption.

Lead and manage enterprise trials of Samsara technology by developing tailored trial plans, aligning internal teams, defining success criteria, mitigating risks, creating trial collateral, coordinating cross-functional resources, and communicating milestones to drive trial conversion and long-term adoption.

Lead enterprise customer implementations of Samsaras IoT platform, manage deployment plans, run trainings, track adoption and account health, coordinate cross-functionally, mentor teams, and ensure customers realize value and renewals.

As a Senior AI Controls Solutions Engineer, you'll operationalize Phaidra's AI solutions for enterprise data center customers, collaborating with teams to model facilities and define product requirements, applying deep knowledge of control systems and AI technologies.

Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion. Own lifecycle from onboarding to renewal, use data and internal tools to measure health and utilization, take corrective actions, forecast risk and growth, and build trusted advisor relationships with senior technology leaders.

Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.

Own end-to-end renewal negotiations for strategic, high-value consumption-based accounts. Forecast usage-driven renewals, build pricing and packaging, defend value with data, identify expansion opportunities, and quarterback cross-functional deal strategy to prevent churn and capture growth.

Plan, configure, test, and launch software solutions for dealer clients; act as primary client contact; manage multiple implementations, escalations, risks, and handoffs; collaborate with Project Management and Training; validate system settings and troubleshoot product issues to ensure successful onboarding and client satisfaction.

Serve as the post-launch General Manager for major airport partners, ensuring deep integration of Metropolis Vision and related products into airport financial, operational, and commercial systems. Drive revenue growth, upsell/cross-sell, lead executive business reviews, translate client needs into product priorities, and ensure audit-ready financial transparency across platforms while liaising between airport stakeholders and internal teams.

Own partner health and growth for Headway27s care partnerships by managing executive relationships, running steering committees, leveraging data to identify growth opportunities, and collaborating cross-functionally with Product, Strategy, and Operations to improve partner experience and deepen health system and clinic relationships.

Serve as the primary technical contact for a book of clients, troubleshoot campaign performance and tracking issues, monitor pacing and delivery, ensure tracking codes/pixels function, optimize across publishers and DSPs, and share best practices and training across the TAM team to improve campaign outcomes.