Top Remote Customer Success & Experience Jobs in Jacksonville, FL

Provide empathetic financial guidance to participants, addressing financial challenges, delivering support, and creating educational content while working independently.

Manage a portfolio of employer customers from onboarding through ongoing lifecycle support, driving value and revenue through upsells. Provide consultative, white-glove service, educate on configuration, payroll and reporting, coordinate with brokers and vendors, create Jira bug reports, facilitate bulk HSA transfers, and use AI and automation tools to improve workflows. Maintain timely responses and identify trends to inform product and operations teams.

Lead SS&C Health's Client Success organization to drive client satisfaction, retention, growth, and advocacy. Build C-suite relationships, sponsor strategic accounts, define client health frameworks, lead renewals and expansion, manage cross-functional delivery, and develop a high-performing team focused on measurable client outcomes.

The Director of Partner Success will manage critical partner relationships, develop strategies for growth, and oversee the operational excellence of partnership functions within a remote health tech setting.

Serve as primary client liaison for assigned accounts, driving data-driven conversations, identifying expansion opportunities, coordinating contract implementation, partnering with operations to define performance measures, resolving operational issues, and providing performance insights and recommendations.

Implement and support benefits-related software (low-to-moderate complexity) including configuration, testing, QA, troubleshooting, training, and customer communication. Collaborate with account teams, carriers, and vendors, and provide post-implementation support.

Lead the Customer Success Enablement function to develop onboarding, adoption, expansion, and retention programs. Build and coach a high-performing enablement team, align cross-functional launch priorities, measure OKR-tied outcomes, run Gong call reviews, and create AI-assisted content and role-play certification to drive expansion ARR and retention.

Lead end-to-end onboarding for strategic, complex customers—transforming and migrating investment data, advising on data structure, resolving escalations, improving processes and tools, mentoring team members, and building reusable AI-supported onboarding workflows.

The Senior Customer Enablement Architect drives customer success through tailored training programs, partnering with sales teams and assessing skill gaps to enhance adoption and business outcomes for Databricks' products.

Provide end-to-end corporate travel support for contracted clients, booking domestic and international travel using GDS and ticketing tools, managing reservations/changes/cancellations, ensuring policy compliance, advising on visas/passports/health requirements, maintaining operational queues and SOPs, and delivering high-quality customer service and account backup support. Remote work required.