Top Remote Customer Success & Experience Jobs in Jacksonville, FL

Serve as the technical lead and trusted advisor for assigned accounts, guide Kubernetes onboarding and cluster connection within 90 days, drive renewals and expansion, run FinOps business reviews, and coordinate resources across Cast AI to ensure customer success.

Manage onboarding, implementation, adoption, renewals, and expansions for public safety enterprise customers across the South Central US. Serve as technical customer advocate, run business reviews, track implementations, drive product feedback to engineering, and manage a book of ~20 accounts with ~40% travel.

The Senior Customer Success Manager will lead customer onboarding and advocate for customer needs, ensuring successful engagement and adoption of the product.

Owns strategic direction and renewal outcomes for a portfolio of higher-education clients, leads Engagement Managers, runs annual strategy and adoption plans, identifies expansion opportunities, represents client needs internally, and tracks retention and account-health metrics. Requires ~35-40% travel.

Jobs for Humanity aims to create an inclusive employment ecosystem and invites job seekers from diverse backgrounds to register confidentially.

As a Customer Experience Engineer, you will troubleshoot technical issues, assist with QA testing, and improve customer resources, ensuring a positive user experience.

The Principal Solutions Architect acts as a primary technical contact for strategic accounts, focusing on product adoption, issue resolution, and customer advocacy.

Remote Client Success Manager owns 20–40 Amazon client accounts end-to-end: onboarding, strategy, weekly performance analysis, and retention. Coordinate daily with PPC strategists, execute structured processes, log changes, escalate issues quickly, and maintain 2-hour business-hour responsiveness. Operate in a fast-paced agency environment using Amazon and analytics tools to drive profitability and prevent churn.

This role involves building the foundation for sales enablement at ElevenLabs, focusing on customer success and expansion strategies. Responsibilities include designing enablement programs, creating training content, and driving customer adoption and retention metrics.

Act as a Customer Support expert by sharing insights on software vendors, guiding procurement evaluations, and advising on product strategy.