Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!
Our Values
Best Life
We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.
Growth Mindset
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.
One Team
From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
As a Senior Customer Success Manager, you will drive customer value, retention, and growth across a portfolio of customers. Acting as a trusted advisor to executive stakeholders, you will align our solutions to business objectives and ensure measurable outcomes. You will also help scale Customer Success processes and improve the overall customer experience. Ultimately, you are accountable for retention, satisfaction, and growth across your portfolio.
What You Will Do
Partner with customers to understand their business goals and objectives, ensuring ABC’s solutions are being adopted into their teams’ daily workflow, generating positive ROI, and growing lifetime customer value for ABC Fitness.
Be the trusted partner for the customer on use-case and product functionality.
Create customer deliverables (presentations, business process enhancements, strategy recommendations, reporting and updates) suitable for a diverse set of constituents from senior executives to application end users.
Establish strong relationships with decision-makers and key influencers within each account in your book of business.
Develop, execute, and maintain strategic account plans and QBRs to drive business value and ROI.
Forecast, identify risk, and maintain a strong customer renewal rate and drive expansion in partnership with the Account Executive team.
Proactively identify, communicate, and manage customer risks, partnering across internal teams to resolve issues and minimize churn
Demonstrate product capability, functionality, and potential business outcomes
Ensure timely follow-through on customer projects and inquiries by coordinating internal teams, maintaining visibility into progress, and delivering on committed timelines.
Track and monitor account health and identify any areas of concern, and/or opportunities for growth; deliver consistent and meaningful business reviews to key stakeholders
What You'll Need
5+ years of relevant experience in customer success, account management, or a related field
Strong communication and stakeholder management skills, with the ability to listen, influence, present, and build trusted relationships
Deep understanding of Customer Success concepts, best practices, and execution strategies
Possesses the ability to interface with C-level executives to drive program strategy and ROI
Customer-focused and results-driven, demonstrating sound judgment, integrity, and composure in fast-paced or high-pressure situations
Highly organized and execution-oriented, with the ability to manage multiple priorities, context switch effectively, and consistently meet deadlines
Analytical mindset, with the ability to interpret data and sales metrics to drive insights and improved outcomes
Self-motivated, accountable team player, who takes ownership and operates with a high level of autonomy
Technical proficiency with business tools, including project management platforms (e.g., Asana), CRM systems (e.g., Salesforce), and Excel for tracking and reporting
Fitness industry and/or franchise experience preferred
Compensation for this role will be determined based on a variety of factors, including relevant experience, qualifications, skills, geographic location, and market considerations. The anticipated compensation range for this position is -
- annually. In addition to base compensation, eligible employees may be offered other forms of compensation, such as bonuses, commissions, equity, or other incentive programs, where applicable. Compensation and benefits may vary by location and are subject to applicable legal, business, and market requirements.WHAT’S IN IT FOR YOU:
- Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
- Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
- Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
- Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
- Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
- Medical/Dental/Vision coverage
- EAP – we get you help when you need it. Period.
- Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
- And more! – so many benefits we couldn’t even fit them all here!
At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.
ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com
About ABC Fitness
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.
From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com
#LI-REMOTE
Skills Required
- 5+ years of relevant experience in customer success, account management, or a related field
- Strong communication and stakeholder management skills (listen, influence, present, build relationships)
- Deep understanding of Customer Success concepts, best practices, and execution strategies
- Ability to interface with C-level executives to drive program strategy and ROI
- Customer-focused and results-driven with sound judgment and composure in high-pressure situations
- Highly organized and execution-oriented; ability to manage multiple priorities and consistently meet deadlines
- Analytical mindset with ability to interpret data and sales metrics to drive insights and outcomes
- Self-motivated, accountable team player who takes ownership and operates autonomously
- Technical proficiency with project management platforms (e.g., Asana), CRM systems (e.g., Salesforce), and Excel for tracking and reporting
- Fitness industry and/or franchise experience
ABC Fitness Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABC Fitness Solutions and has not been reviewed or approved by ABC Fitness Solutions.
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Leave & Time Off Breadth — Policies include open PTO for exempt roles, volunteer days, companywide disconnect days, and multiple leave types that emphasize rest and flexibility. Coverage spans military, parental, and “pawternity” leave.
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Wellbeing & Lifestyle Benefits — Offerings include an Employee Assistance Program, mental‑health concierge, Calm app access for employees and dependents, and a quarterly fitness reimbursement. A remote‑first setup complements these resources to support work–life balance.
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Parental & Family Support — Paid parental leave is positioned as best‑in‑class, with additional family‑friendly policies like “pawternity” leave. Generous bereavement policies are also highlighted positively.
ABC Fitness Solutions Insights
What We Do
At ABC Fitness, we're passionate about fitness. We believe that everyone deserves the opportunity to be their best selves and live their best lives. Our technology solutions are designed to empower fitness businesses and individuals to achieve their goals, whether it's building a stronger community, streamlining operations, or providing personalized training experiences. We're committed to making fitness accessible and enjoyable for everyone. We believe fitness is a lifestyle for people of every age, every shape, every color, and every gender. From the inside out, we live our day-to-day life guided by our core values: One Team, Growth Mindset, and Best Life. These values shape our culture, the way we work, and how we interact with each other and our community. We believe in the power of teamwork, continuous learning, and fostering a supportive environment where everyone can thrive. If you rock your sneakers with confidence and believe in the extraordinary, you’re in the right place. As One Team, we collaborate and respect each other, fostering a sense of belonging and encouraging individual growth. With a Growth Mindset, we embrace challenges, strive for continuous improvement, and promote smart experiments. Through Best Life, we prioritize the well-being of our team and community, inspiring each other to be our best selves and live our best lives.
Why Work With Us
As One Team, we are committed to creating an inclusive and safe space and fostering an environment where every team member feels like they can bring their whole selves to work. We are dedicated to designing equitable experiences that inspire and activate our growth mindset, so everyone can learn and grow together.
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