Top Remote Jobs in Indianapolis, IN

Provides proactive and reactive customer support throughout corporate relocation journeys. Advises customers on authorized services and policies, coordinates internal teams and supplier partners, manages complex relocation issues, maintains accurate records, and meets customer experience and service-level metrics. Communicates with client HR contacts, supports exception management, provides status updates, and uses multiple digital platforms across phone, email, and chat channels.

Lead and coach a team of enterprise Customer Success Managers serving complex B2B SaaS customers. Improve customer journey processes, adoption, optimization, retention, and team performance while balancing scalable systems with bespoke enterprise experiences. Partner cross-functionally with Product, Support, Sales, RevOps, Implementation, and Contract Management. Act as a technical resource, advocate for the team, and voice of the customer while driving data-informed operational improvements.

Lead full-cycle recruiting across multiple companies and functions, partnering with hiring managers to define roles, source and assess candidates, build talent pipelines, prepare and negotiate offers, and promote internal mobility. Own employer branding, recruitment events, interview standards, hiring-manager training, recruiting metrics, compliance, and ATS data quality.

Provides enterprise leadership across underwriting support, premium audit, and billing. Owns operating strategy, workforce and capacity planning, expense management, operational controls, premium integrity, compliance, service quality, and enterprise transformation. Leads geographically dispersed and offshore teams, develops leadership and succession strategies, drives continuous improvement, resolves escalations, and advises executives on operational and financial performance.

Lead MagicSchool’s paid and organic acquisition strategy for B2C teachers and B2B schools and districts. Manage multi-million-dollar budgets across search, social, display, website conversion, lifecycle, and email marketing. Oversee agencies, contractors, web developers, reporting, campaign optimization, and a small team while partnering with Sales, Product, and Customer Success to drive signups, adoption, leads, pipeline, activation, and retention.

Build and lead Taiv’s national advertising sales business. Sell a technically complex live-sports advertising product to national brands and media agencies, develop relationships with digital and video buyers, generate new business, exceed revenue targets, and help scale the ad business from the ground up.

Supports program and project planning, execution, tracking, and reporting. Collects and analyzes data, monitors schedules, budgets, risks, resources, and deliverables, and prepares status updates for senior management. Coordinates stakeholders, facilitates cross-department communication, helps refine workflows, maintains program documentation, and assists program managers with resource allocation and project plans.

Own performance creative strategy for paid social accounts serving a major nutraceuticals brand. Analyze platform and creative performance data, develop testing frameworks and high-converting concepts, guide copy and execution, collaborate with design, editing, and media buying teams, present strategies to clients, and mentor junior creatives.

Supports members by handling personal and lifestyle-related tasks, including researching vendor availability and pricing, contacting businesses, organizing information in Google Sheets, creating calendar invites, and sourcing gifts. The role works with copilots, operations teams, vendors, and businesses rather than directly communicating with members initially. Requires strong organization, communication, web navigation, problem-solving, scheduling flexibility, and computer skills.

Owns end-to-end customer journey operations across Customer Success, Technical Support, and Preferred Partner teams. Implements AI-enabled customer success and IT service platforms, builds scalable workflows, manages reporting and forecasting, improves process adoption, and coordinates requirements and integrations with Revenue Operations. The role drives cross-functional launches, operational visibility, AI effectiveness, service desk performance, customer health scoring, and continuous process improvement in a high-volume SaaS environment.