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Lead strategy and execution of AI-driven customer support, optimize Zendesk and integrations, implement chatbots and agent-assist, improve self-service and knowledge management, measure performance, govern SOPs and training, and partner cross-functionally to scale support operations.

Own end-to-end growth features across the stack (TypeScript/Node.js backend, React frontend) to drive acquisition, conversion, retention and monetisation. Design architecture, run A/B experiments, instrument metrics, use AI-assisted tools in engineering workflows, mentor juniors, and iterate rapidly with PMs and designers.

Discreetly evaluate luxury brand customer experiences by selecting missions, visiting stores or assessing online interactions, observing ambiance and service, and submitting detailed feedback via the CXG platform to help brands improve.

Paid, in-person internship supporting membership and donor engagement at a historical society. Tasks include member inquiries, CRM updates, mailings, donor thank-you calls, drafting e-newsletters, event support, tabling, and administrative duties to learn nonprofit membership operations and public engagement.

Provide front desk reception and concierge services at a senior living community: answer phones, greet visitors, perform administrative tasks, liaise with families and department managers, and support resident needs during scheduled part-time shifts.

Manage O2R/ODS department operations including time and attendance oversight, training and onboarding, performance reviews, commission calculations, reporting, team motivation, hiring interviews, handling employee relations, leading meetings, and extensive email communication with field and management.

Lead portfolio performance, analytics, reporting, and decision support for multifamily investments. Advise executive leadership, prepare board materials, advance analytics to predictive insights, manage cross-functional reporting, and drive process improvements while leading and developing a finance team.

Lead retention marketing to grow customer lifetime value through lifecycle strategies (post-purchase, replenishment, loyalty, win-back). Develop, test, and optimize messaging, habit-building programs, and digital experiences using customer data and cross-functional collaboration. Own retention KPIs, reporting, and integrations with email/SMS, subscriptions, personalization, and ecommerce.

Own a portfolio of small and medium accounts in the Western territory to grow pipeline and bookings. Manage leads and opportunities in Salesforce and Salesloft, build territory growth plans, secure design-ins and new logos, maintain accurate pipeline forecasts, partner with internal teams to resolve issues, and mentor Inside Sales on discovery and cross-selling.

Full-cycle recruiter responsible for sourcing, interviewing, and hiring experienced hires (Associate to MD) and managing campus recruiting programs. Build Dallas and national talent networks, coordinate on-campus events and Superdays, partner with hiring managers, manage offers and negotiations, and track recruiting metrics.