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Generates and qualifies enterprise sales leads through territory research, outbound prospecting, account profiling, and telemarketing. Contacts senior healthcare executives, educates prospects about Waystar solutions, provides lead-quality feedback to marketing, supports events and promotions, and tracks activity in Salesforce. The role is accountable for sales development metrics, relationship building, and identifying qualified opportunities for the enterprise sales team.

Leads the customer success function for enterprise and Fortune 500 accounts. Builds the CS operating model, owns retention, adoption, expansion, and efficiency outcomes, and develops an AI-first customer engagement motion. Hires and coaches CSMs, creates playbooks, manages escalations and executive relationships, selects CS tooling, and partners with Sales, Onboarding, Product, and compensation experts to drive customer value and product improvements.

Leads the mechanical engineering organization developing ruggedized avionics, aircraft-integrated hardware, optical assemblies, sensors, and human-worn aerospace systems. Oversees the full product lifecycle from requirements and architecture through design, prototyping, testing, qualification, and production. Establishes engineering processes, manages teams, drives manufacturability and supplier readiness, supports technical reviews and proposals, and ensures compliance with aerospace environmental, airworthiness, performance, and production requirements.

Leads an enterprise Solution Engineering team supporting complex software sales cycles. Responsibilities include hiring and developing senior SEs, managing technical sales strategy, improving pipeline and forecast execution, leading proofs of concept and strategic deals, partnering with sales and technical teams, and creating scalable enablement and operating processes. The role requires executive-level customer engagement, strong presales methodology expertise, technical fluency across integration, APIs, data, AI, and platform engineering, and experience leading enterprise technology teams.

Design web and mobile experiences through user research, usability testing, wireframes, prototypes, user journeys, and visual designs. Collaborate with product, engineering, DevOps, marketing, and sales teams to apply UX/UI guidelines and improve digital experiences. Maintain UX documentation, incorporate feedback, and support responsive website and application design using modern design systems, prototyping tools, and front-end technologies.

Guide beauty and wellness business owners through 2–3 week software implementations. Manage 30–35 accounts monthly, configure accounts, provide product training, create tailored onboarding plans, drive activation and payment-processing adoption, address customer needs, and coordinate with engineering, product, sales, and marketing. The role requires strong communication, project coordination, problem-solving, customer relationship management, and comfort with metrics and multiple software platforms.

Lead creator and affiliate marketing strategy, measurement, optimization, partner recruitment, reporting, forecasting, budget allocation, and incrementality testing. Build creator communities, negotiate partner deals, analyze performance, develop recommendations, and collaborate with Data, Product Marketing, Paid Media, Legal, and Finance teams to scale efficient programs.

Lead partner integration programs from scoping through launch and ongoing operations. Manage technical designs, timelines, milestones, risks, escalations, partner communications, incident response, performance monitoring, and cross-functional delivery across Engineering, Business Development, Product, Analytics, and external partners. Improve integration processes through reusable APIs, templates, checklists, runbooks, and tooling.

The Accounts Payable Associate manages vendor invoice entry, general ledger coding, payment coordination, invoice approvals, cash reconciliations, journal entries, and month-end close support. The role also prepares vendor spending and fixed asset analyses, reviews customer machine returns, and partners with FP&A to compare monthly results against budgets and prior periods.

Leads end-to-end operations for high-volume imagery and video production, coordinating photography, CGI, AI-generated imagery, video, timelines, stakeholders, workflows, capacity, and final asset delivery. The role develops scalable operating models, administers project management systems, tracks risks and dependencies, improves processes, and aligns Creative, Marketing, Brand, and Production teams. Quarterly travel to the San Leandro studio is required.