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The Principal IT Systems Administrator oversees IT systems, leading complex initiatives, managing infrastructures and endpoints, enhancing security compliance, and ensuring incident management and documentation standards are met.

Lead and manage reliability and maintenance of automated systems and controls, driving uptime, preventative maintenance, root-cause analysis, vendor coordination, safety compliance, and continuous improvement across facility automation assets.

Lead full‑stack development and architecture for Spark’s broker platform. Deliver customer‑facing features, partner with product/design, mentor engineers, resolve technical debt, and set engineering standards while using AI developer tools.

Provide Tier 1 customer support via phone, email, chat, and ticketing systems. Troubleshoot standard issues, document cases, escalate complex problems, coordinate cross-team resolution, and deliver excellent customer experience. May provide one-on-one training and must follow security processes when accessing customer records.

Develop enterprise-grade applications by managing end-to-end feature ownership, collaborating with cross-functional teams, and integrating AI within workflows to enhance IT services.

Build and operate an automated GRC platform: pipelines that collect evidence across cloud, IdP, HRIS, source control and CI/CD; implement a unified controls library; produce audit-ready evidence for AI certifications; translate policies into enforceable CI/CD checks and continuous monitoring; instrument control effectiveness; design agentic workflows for evidence analysis and audit response with human-in-the-loop.

As a Forward Deployed Engineer, you'll work with enterprise customers to implement financial workflows into production software, focusing on integrations and product enhancements.

Support FP&A workflows including budgeting, forecasting, and KPI tracking. Build financial models and decision frameworks, partner with cross-functional leaders on resource allocation, optimize expenses with engineering, run analyses on growth, pricing, and unit economics, contribute to board and investor materials, and support financial operations such as invoicing, billing, taxes, and collections while improving finance systems and reporting.

The Customer Solutions Engineer manages system integrations, provides technical support, troubleshoots complex issues, and optimizes operational systems while collaborating with clients.

The Enterprise Customer Success Manager will engage with 10-20 enterprise clients, ensuring they effectively adopt and maximize value from the AI search optimization platform, while providing strategic recommendations and onboarding support.