Top Remote Customer Success Jobs in Houston, TX

Lead and grow a team of Customer Success Managers to drive member engagement, retention, revenue expansion, and KPI accountability. Manage forecasting, risk mitigation, executive client engagement, cross-functional collaboration, reporting, and escalations across employer-sponsored health segments.

As a Customer Onboarding Specialist, you will onboard and train customers, maintain client relationships, address inquiries, and improve client satisfaction.

Own a portfolio of high-value enterprise customers to drive adoption, outcomes, renewals, and expansion. Lead complex renewals, deliver QBRs to executives, co-drive expansion with Sales, multithread relationships, identify churn risks, and provide consultative strategic guidance to maximize customer value.

Manage and develop a team of ~10 Customer Success Managers to drive product demos, adoption campaigns, and measurable client outcomes. Set strategy, prioritize account coverage with sales, build scalable playbooks and demo flows using product usage data and GenAI insights, and collaborate with Enablement, Marketing, and Product to align messaging and roll out initiatives.

Own the post-sale lifecycle for enterprise accounts, drive GRR/NRR, manage renewals and expansions, run executive reviews and success plans, boost product adoption, use AI-assisted tooling for efficiency, forecast renewals, document outcomes in Gainsight, and collaborate with Product and Sales to surface case studies and customer-driven product improvements.

Handle client escalations across phone, email, and chat; investigate issues, coordinate with teams and partners, provide timely status updates, escalate complex problems, and suggest process improvements to increase client satisfaction.

Lead enablement programs for a scaling Customer Success organization: design onboarding, learning paths, playbooks, and reinforcement strategies; manage enablement systems; partner with CS leaders, Product Marketing, and RevOps; measure impact on retention and expansion; deliver training and embed best practices to accelerate ramp and drive customer outcomes.

Serve as primary client contact for inquiries, onboarding, billing, and churn intervention. Maintain CRM hygiene, execute structured outreach and EOD reports, coordinate with carriers and internal teams, document interactions, and optimize SOPs to preserve retention and streamline operations.

The Customer Success Manager will onboard dealership accounts, drive product adoption, manage relationships, and create operational processes while providing customer feedback to improve the product.

Own onboarding and early customer success: launch and monitor ads, websites, and funnels; diagnose and fix performance issues across ads, traffic, conversion, and lead quality; coordinate with customers and internal teams; manage multiple customers and iterate quickly to drive revenue outcomes.

The Customer Success Manager will engage with customers to drive value from Singular's product, manage onboarding, and enhance retention and account growth through technical solutions and client advocacy.

This role involves managing strategic enterprise accounts, driving customer adoption and outcomes, troubleshooting technical issues, and fostering growth through partnership with client teams.

As a Customer Success Manager at Vanta, you'll advise large customers on security and compliance, drive implementations, and maintain executive relationships, ensuring customer retention and advocacy through value realization and strategic initiatives.

The Customer Success Manager will enhance provider customer relationships, drive solution adoption, manage customer lifecycle, and promote renewals through strategic guidance and operational excellence.

The Client Success Manager will build client relationships, strategize for goal achievement, monitor campaign performance, and provide insights.

Lead Customer Success strategy for the Eastern US, build and coach high-performing field leaders, drive retention and renewal metrics, translate customer data into executive recommendations, and partner cross-functionally to ensure a cohesive customer experience. Role requires up to 50% travel.

Manage a book of enterprise customers to drive onboarding, adoption, retention, renewals, and expansion. Run kick-offs, project meetings, QBRs, and handle escalations. Collaborate cross-functionally to surface product value via data and ensure accurate account health and renewal forecasting.

Own end-to-end success for government SaaS accounts by driving adoption, retention, and expansion. Manage renewals and contracts, enable adoption through training, monitor success metrics, advocate for customers, and collaborate cross-functionally. Attend periodic customer visits and conferences.

As an Enterprise Customer Success Manager, you'll manage key customer accounts, ensure product success, build relationships, and advocate for customers' needs.

The Client Success Engineer ensures successful technology adoption and integration for clients, providing training, support, and performance assessments to drive client satisfaction and operational improvements.

Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.

Manage long-term success for ServiceTitan's largest customers, focusing on product adoption, account management, and enhancing customer satisfaction. You'll coach users and develop strong partnerships with client management.

Manage a portfolio of advertising clients for Quora, provide strategic guidance to scale revenue, troubleshoot campaign delivery, optimize performance campaigns, conduct business reviews and check-ins, translate analytics into actionable insights, and share best practices internally and externally.

Manage a focused portfolio of global, strategic accounts as a trusted advisor. Own lifecycle, governance, adoption, retention, and expansion; orchestrate cross-functional teams; design AI-powered customer programs and playbooks; lead executive reviews, consolidation/build-vs-buy conversations, and renewal/upsell motions; quantify ROI and drive adoption across regions while supporting technical issue resolution and acting as the primary customer liaison.

Serve as primary customer advocate for high-value public sector (SLED) accounts, driving adoption, retention, and expansion. Coordinate cross-functional teams to implement Vanta, lead executive reviews, mitigate churn, identify growth opportunities, and align security and compliance outcomes with agency mission and procurement requirements. Require regular onsite visits and strategic planning.