Top Remote Customer Success Jobs in Detroit, MI
The Strategic Client Success Manager at WeaveGrid will manage relationships and business outcomes for utility clients' EV programs, focusing on client satisfaction and program growth. Responsibilities include client advisory, coordinating internal teams, and supporting business development efforts. The role involves strategic planning, insights sharing, and leading meetings to align client and internal priorities.
The Customer Success Manager at DeepScribe will oversee client implementation and account management, train clinicians, drive platform adoption, monitor customer health, and collaborate with internal teams. They will act as a customer advocate, ensure seamless integration, and utilize strong communication and leadership skills to maximize customer satisfaction and engagement.
The role involves managing and growing client relationships, implementing Fathom’s technology in health systems, overseeing client onboarding, and converting high-profile clients into advocates. This includes driving upsell initiatives and collecting client feedback to inform product development, alongside dynamic problem-solving in a fast-paced environment.
As a Customer Success Manager, you will nurture client relationships, ensure seamless engagement and satisfaction, collaborate with sales and operations, and manage process improvements. You will also solve any client issues and help enhance service delivery using no-code tools like Zapier, Calendly, and Jotform.
The Support Specialist - Distributor Management will support the National Distributor Management Team by managing promotional forms, processing price and spec changes, maintaining distributor calendars, and collaborating with various departments to meet client KPIs. Strong organizational skills and attention to detail are essential. The role is remote with minimal travel.
As a Customer Success Manager at Edmentum, you will drive client renewal and growth through effective implementations and support. You will design strategies tailored to customer goals, monitor satisfaction, and enhance adoption of Edmentum programs while collaborating with internal and external stakeholders to ensure successful outcomes.
The Scaled Customer Success Manager will onboard customers, manage their retention, increase product adoption, and identify upsell opportunities. They will maintain regular communication, collaborate with various teams, and promote a customer-centric culture while managing a large portfolio of accounts efficiently.
The Customer Support Representative will provide B2B technical support by handling customer requests via phone and email, maintaining product knowledge, and ensuring excellent customer service. They will escalate complex issues as needed, collaborate with management and teams, and work to enhance customer experience.
The CRM Specialist will develop and measure email and SMS campaigns to enhance consumer loyalty and brand value. This role involves collaboration with cross-functional teams, executing marketing strategies based on data insights, and ensuring regulatory compliance. Key duties include managing campaigns, performing A/B tests, and maintaining marketing technology.
The Student Support Specialist at StraighterLine advocates for students by providing exceptional customer support to resolve their inquiries and assist them in achieving academic success. Responsibilities include responding to queries, navigating student information systems, handling technical issues, and ensuring a positive student experience.
Top remote Companies in Detroit, MI Hiring Customer Success Roles
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