Top Remote Jobs in Des Moines, IA

Investigate complex customer technical issues involving APIs, SDKs, source code, logs, and payment integrations. Reproduce problems, create actionable engineering escalations, support incident management, and communicate findings to customers. The role also coaches support teammates, improves documentation and processes, identifies recurring issues, leads retrospectives, and manages cross-functional projects. Payments experience is preferred, while familiarity with Ruby on Rails, React, Android, iOS, Zendesk, Jira, and AI-enabled support is valued.

Leads product vision, requirements, backlog, and delivery for a statewide vaccine management and clinical case management system. Acts as liaison among local health departments, Massachusetts DPH, and IT teams. Defines workflows for immunization clinics, vaccine inventory, nursing case management, insurance billing, interoperability, reporting, compliance, training, and adoption. Requires extensive local public health, clinical case management, immunization, billing, consulting, and project leadership experience.

Own technical wins for strategic enterprise sales, partnering with Account Executives to discover customer needs and develop production-ready solutions. Build proofs of concept, demonstrations, prototype AI agents, and supporting tools while engaging AI teams, data platform teams, and enterprise architects. Apply hands-on experience with LLMs, agents, data science, machine learning, or data engineering to explain how agents retrieve data and use business context.

Owns end-to-end workflow strategy and execution for a centralized healthcare platform. The role defines product requirements, partners with engineering, optimizes cross-product workflows, analyzes adoption and utilization data, engages customers, and drives roadmap decisions. Success involves improving workflow performance, customer adoption, scalability, and operational outcomes across live environments while coordinating multiple stakeholders and introducing automation and AI-supported tools.

Resolves user inquiries and issues through support tickets and calls, serving English-speaking users globally. Escalates product issues to relevant teams and contributes to product improvement. The role requires empathy, strong communication, objection handling, adaptability, stress resilience, interest in emotional well-being, and willingness to work approximately six night shifts monthly.

Owns stop-loss risk evaluation and proposal management for self-funded healthcare cases. Reviews claims, census, and plan design; prepares RFPs and submissions; manages carrier relationships; compares quotes; advises sales on case strategy; and builds repeatable quoting tools and processes. Partners with sales, brokers, finance, and actuarial teams while coaching junior sales support staff.

The Account Executive sells cloud-based SaaS solutions to commercial construction companies. Responsibilities include consultative selling, product demonstrations, prospect and pipeline management, CRM usage, quota achievement, relationship development, and collaboration with business development, marketing, customer success, and product teams. The role is fully remote in the United States or Canada, with occasional office travel.

Own the California and Nevada territory by developing dealer and rental-store relationships, opening accounts, expanding existing business, presenting and negotiating solutions, closing sales, managing customer issues, sharing market insights, and maintaining the CRM pipeline. The role requires heavy equipment and rubber track knowledge, independent territory management, strong communication, and approximately 50% travel.

Manage and grow strategic retail accounts by building buyer relationships, executing joint business plans, expanding distribution, managing promotions and trade spend, forecasting sales, and coordinating cross-functionally to drive profitable growth and improve on-shelf velocity.

Supports proposal and business development activities, including capture planning, solicitation analysis, content development, compliance reviews, marketing collateral, interview preparation, and client engagement materials. Coordinates technical teams and subconsultants, maintains pursuit records, ensures branding consistency, and assists with strategic pursuits and business development meetings. The role requires proposal experience, strong communication and organizational skills, and proficiency with Microsoft Office and Adobe Creative Suite.