Top Remote IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Administer Epic’s corporate identity, access, endpoints, applications, devices, and employee IT support. Manage onboarding and offboarding, access reviews, authentication and device standards, MDM provisioning, asset inventories, procedures, and audit evidence. Support SOC 2 or similar compliance activities, security reviews, and incident response while partnering with infrastructure and people operations. This is a fully remote, US-based role supporting a global engineering team.

Supports retail mortgage operations and sales systems through basic configuration, user administration, ticket resolution, troubleshooting, defect testing, outage communications, quality checks, user acceptance testing, and post-production validation. The role also assists with training materials, gathers user feedback, supports process improvements using automation and Lean concepts, and collaborates with senior analysts and geographically dispersed teams.

Support evaluation, analysis, optimization, integration, and troubleshooting of computer systems, hardware, and software. Assist implementation, maintenance, sustainment, and performance improvements. Provide analytical support, reporting using Microsoft tools and project management concepts.

Provide remote technical support for OneStream and other financial management applications, triage and resolve product/configuration issues, submit bugs, update knowledge base, collaborate across teams, and maintain strong customer relationships during Pacific Time business hours.

Provide remote technical support by responding to end-user inquiries and resolving issues with telecommunications networks, hardware, and core business applications. Isolate problems, coordinate with internal teams and vendors, follow up with users, and maintain documentation.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Provides frontline IT support at a beverage manufacturing facility. Responsibilities include configuring and imaging computers, troubleshooting networks, printers, cameras, peripherals, and Wi-Fi, performing hardware repairs, maintaining IT asset and ticket records, supporting onboarding, managing inventory, assisting with cabling and network closets, and escalating issues. The role also supports IT projects, security procedures, change management, and occasional off-hours maintenance activities.

Lead administration of Microsoft 365, Google Workspace, SaaS applications, Azure identity, and cloud infrastructure in a fully cloud-based organization. Provide Level 2/3 service desk escalation, execute migrations and cybersecurity projects, establish IT service processes, manage assets and vendors, and support onboarding, offboarding, incident response, change management, and M&A initiatives. The role partners with IT leadership and may help build and manage a growing internal technical team.

Owns internal IT systems, employee technology support, SaaS and business systems administration, vendor relationships, technology purchasing, process automation, AI enablement, device management, access controls, continuity protocols, and audit readiness. Leads direct reports, manages technology spend and licensing, advises leadership on technical and financial risk, and partners cross-functionally to improve workflows and operational efficiency.

Provides technical support to business merchants using point-of-sale and payment processing systems. Diagnoses hardware, software, web portal, peripheral, network, transaction, and system issues; assists with setup and software updates; documents cases and resolutions in support systems; escalates complex issues; communicates status updates; and contributes to knowledge-base and process improvements.