Top Remote IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Lead and manage the ServiceNow CMDB and ITOM programs to ensure a single source of truth for assets and services. Oversee CMDB design, data quality, CSDM alignment, Discovery and Service Mapping, ITOM roadmap, reporting, governance, and stakeholder engagement. Manage cross-functional teams, enforce code standards, and drive continuous improvement to meet business and operational needs.

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provides on-site IT support for employees and manufacturing operations. Responsibilities include troubleshooting Windows hardware, software, applications, laptops, printers, scanners, conference room systems, Teams phones, and network connectivity. The role deploys and images devices, performs hardware repairs, manages Active Directory tasks, resolves incidents within SLAs, supports account access, and maintains accurate tickets and technical documentation.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Directs global major incident management and leads a 24x7 support team responsible for minimizing technology service disruptions. Oversees incident triage, crisis communications, postmortems, root cause analysis, regulatory response, metrics, and continuous improvement. Partners with technology, business, audit, risk, clients, and regulators to improve service stability, meet SLAs, and strengthen incident management processes, controls, tools, and proactive prevention capabilities.

Lead technical deployment and operation of temporary video surveillance systems at live events. Build and execute SOWs, install and troubleshoot Avigilon cameras and analytics, manage equipment logistics, drive event truck/trailer, provide real-time technical support, deescalate customer issues, and ensure organized onsite operations.

Provide live audio/video streaming support for collegiate athletic events: monitor stream quality, troubleshoot and resolve issues in real time, train clients on SIDEARM CMS and streaming tools, assist fans with viewing/subscription problems, oversee streaming staff, and collaborate with internal teams during evenings and weekends.

Senior-level systems engineer handling escalated Tier I/II issues, system and endpoint configuration, identity and access management (SSO/Okta), patching, VPN, virtualization, and automation. Writes production scripts (PowerShell, Python, AI tools), partners with infrastructure/security teams, mentors junior staff, participates in on-call rotation, and supports projects and application integrations.

Provide Tier 1 IT support, manage user access lifecycles, triage bugs for developers, maintain SOPs and documentation, monitor integrations, and keep audit-ready access and inventory records to reduce operational friction.