Top Remote IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provides remote Tier 1 help desk support for FDA application users. Handles customer calls, emails, and tickets; uses ServiceNow and knowledgebase tools to document, resolve, and improve support solutions. Requires clear communication, multitasking, problem-solving, organizational skills, and independent and collaborative work. The role requires U.S. citizenship, a federal Public Trust background investigation, and at least two years of contact center customer service or help desk experience.

Provides application support for property management and corporate teams. Resolves ServiceNow tickets, troubleshoots platforms including Yardi and RentCafe, manages user access, coordinates vendor escalations, tests software releases, documents solutions, identifies recurring issues, and supports property onboarding, sales, and data cleanup projects.

Own and administer the enterprise Workday platform, including tenant configuration, business processes, security, integrations, reporting, releases, troubleshooting, and Tier 3 support. Lead change control with HR, Finance, and IT stakeholders, manage vendor relationships, train support teams, oversee enhancements and go-lives, and drive process improvement and user adoption across more than 2,000 users.

Provides overnight technical support to integrators’ customers, diagnosing and resolving smart-home, networking, A/V, surveillance, automation, and connected-technology issues. Uses OvrC and related tools to troubleshoot systems, explain solutions clearly, document root causes, recommend on-site service, test new products, and provide feedback to product teams. Requires two or more years of custom-integration installation and programming experience, plus certification in a major control platform.

Administer and optimize Microsoft Dynamics 365, Dataverse, and related marketing technology platforms. Configure applications, workflows, security, integrations, data quality processes, releases, testing, and automation. Manage incidents and enhancements, monitor platform health, assess Microsoft updates, support compliance, and provide advanced user support and training. Partner with technical and business teams to improve functionality, adoption, reliability, and responsible use of AI capabilities.

Resolves escalated Crestron technical support cases remotely and onsite, assists dealers and customers, stages projects, reviews system designs and programming, gathers diagnostic data, conducts site surveys, manages customer communications and project risks, and collaborates with sustaining engineering and product management. The role requires extensive AV and customer support experience, Crestron programming expertise, industry certifications, and 70% travel.

Provides overnight technical support across Windows, Linux, cloud, virtual infrastructure, networks, and customer environments. Monitors systems, responds to incidents, performs patching and scheduled maintenance, manages accounts and resources, troubleshoots VMware and network issues, validates backups, and documents shift handoffs. The role requires independent work, customer communication, change-management adherence, and escalation of unresolved issues to appropriate technical teams.

Provides multi-site and remote IT support for dermatology clinics nationwide. Serves as a subject matter expert in areas such as integrations, VoIP, networking, identity and access management, or cybersecurity. Resolves service desk issues, troubleshoots systems, manages risks, supports projects and new partnerships, coordinates hardware procurement, documents processes, and collaborates with vendors, leadership, providers, and clinic teams. The role requires 25–50% continental U.S. travel and residence near a specified major-city market.

Leads resolution of complex and escalated hardware, software, and mobility issues. Performs root cause analysis, identifies service improvements, mentors service desk analysts, maintains troubleshooting documentation, supports onboarding and training, ensures ITSM compliance, and coordinates with infrastructure and application teams on recurring incidents and remediation.

Own and administer the firm's Intapp application suite, including user support, security, configuration, monitoring, upgrades, patching, documentation, integrations, workflows, forms, datasets, and SQL-based reporting. Partner with New Business Intake, Conflicts, Legal Operations, vendors, and cross-functional teams while supporting migration from on-premise systems to Intapp's cloud platform.