Top Remote Customer Success & Experience Jobs in Columbus, OH

Execute and optimize cross-channel retention marketing (SMS, email, push) for large brands using the Attentive platform. Build campaigns, journeys, segments, and reports; collaborate with CSM, Support, and Professional Services to drive customer adoption, measure key metrics, provide creative solutions, and maintain documentation and internal workflows.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals, and expansion. Lead onboarding and cross-functional project coordination, deliver executive business reviews, advise on product best practices, resolve account issues, and act as a trusted advisor to achieve customer objectives and revenue targets.

Senior individual contributor managing a portfolio of strategic enterprise accounts. Acts as executive advisor to C-suite stakeholders, builds multi-year joint success plans, drives adoption, identifies expansion opportunities, leads executive business reviews, mitigates retention risk, and partners across Sales, Product, Services, and Support to realize measurable business outcomes and ARR growth.

Manage and grow client relationships to drive renewals, upsells, and retention. Proactively engage a book of 30+ clients, monitor CSM metrics (NRR, MRR, churn), troubleshoot issues, coordinate stakeholders, and scale client engagement strategies to meet KPIs for renewal and revenue preservation.

The Client Escalations Specialist will manage high-priority client escalations, coordinate cross-functional resolutions, and improve escalation workflows to enhance client relationships and operational efficiency.

Manage a portfolio of client accounts, own campaign strategy and execution, build campaign calendars, optimize ad and organic performance, run performance reviews, refine AI-generated creative, prevent scope creep, and drive client retention and expansion through KPI-focused guidance and cross-team coordination.

Design, develop, and deliver training for Modernizing Medicine RCM software to clients and internal staff. Create materials, run virtual and on-site sessions, assess learner needs, provide ongoing support, collaborate with product and support teams, evaluate program effectiveness, and maintain RCM best-practice resources.

Manage end-to-end client implementations of MeridianLink software, lead onboarding and integrations, coordinate cross-functional teams, educate clients on advanced features, drive adoption, and translate feedback to product.

Lead post-sales value realization by turning pre-sales ROI commitments into measurable outcomes. Build measurement frameworks, track KPIs, run executive value reviews, identify expansion signals, create reusable value playbooks, and feed outcome data into product and solution design to support renewals and growth.

The Technical Account Manager is responsible for guiding customers through the Wiz platform, driving adoption, and ensuring customer satisfaction while managing a book of business and collaborating across teams.