Top Remote Customer Success & Experience Jobs in Columbus, OH

The Technical Account Manager is responsible for guiding customers through the Wiz platform, driving adoption, and ensuring customer satisfaction while managing a book of business and collaborating across teams.

Lead and deliver large-scale, technology-enabled business transformations for Financial Services clients. Advise CxO-level stakeholders, run assessments and workshops, craft experience-led strategies and multi-year roadmaps, and drive adoption and measurable value. Collaborate with Sales, delivery, architects and partners to support sales of enterprise Professional Services and uncover future opportunities.

Lead and develop a Strategic Account Management team to retain and grow largest SaaS customers. Drive account strategies, executive relationships, renewals, expansions, adoption, forecasting, and cross-functional collaboration to achieve retention (96%+), revenue targets, and increased platform adoption.

Own a portfolio of clients to improve AI visibility (GEO) and retention. Lead biweekly engagements, analyze Yolando platform data to produce strategic recommendations, partner with content to drive AI-citable content, build repeatable playbooks, deliver executive reporting, master AI tooling, and identify upsell opportunities to grow accounts.

Own post-sale onboarding: run initial calls, get clients hands-on with the browser extension, respond to support, monitor usage, collect product feedback, schedule check-ins, and drive activation and retention.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Manage strategic OEM partnerships from technical scoping and API integration through renewals. Enable developer/product teams, monitor API consumption and health, lead QBRs, drive retention and expansion, and coordinate cross-functional escalation and roadmap alignment.

Lead strategic success and adoption for a portfolio of higher-education and government Workday customers. Build C-level relationships, drive deployment and post-production adoption, position upsell opportunities, create Success Plans, resolve escalations, and coordinate internal and partner teams to ensure customer satisfaction, subscription retention, and revenue growth. Advocate product value, guide complex multi-institution deployments, and enable customer self-sufficiency.

Manage post-sale relationships for SMB and VIP customers, drive adoption and retention, conduct QBRs, monitor health scores and usage, coordinate escalations with Support/Product, and maintain CRM records while identifying upsell opportunities.

Own post-sale customer journey for strategic enterprise accounts, driving onboarding, adoption, value realization, renewals, and expansion. Act as technical advisor on Cortex, SDLC, DevOps, and cloud-native platforms, lead executive business reviews, identify risks/opportunities, influence product roadmap, and contribute to scaling Customer Success. Up to 30% travel.