Top Remote Customer Success & Experience Jobs in Columbus, OH

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Manage strategic OEM partnerships from technical scoping and API integration through renewals. Enable developer/product teams, monitor API consumption and health, lead QBRs, drive retention and expansion, and coordinate cross-functional escalation and roadmap alignment.

Lead strategic success and adoption for a portfolio of higher-education and government Workday customers. Build C-level relationships, drive deployment and post-production adoption, position upsell opportunities, create Success Plans, resolve escalations, and coordinate internal and partner teams to ensure customer satisfaction, subscription retention, and revenue growth. Advocate product value, guide complex multi-institution deployments, and enable customer self-sufficiency.

Manage post-sale relationships for SMB and VIP customers, drive adoption and retention, conduct QBRs, monitor health scores and usage, coordinate escalations with Support/Product, and maintain CRM records while identifying upsell opportunities.

Lead onboarding for new clients in the tree care and landscaping vertical: configure systems, migrate data, run integrations, train users, monitor payments, identify upsell opportunities, update knowledge bases, and collaborate with Sales, Product, and Developers to ensure successful platform adoption.

Own post-sale customer journey for strategic enterprise accounts, driving onboarding, adoption, value realization, renewals, and expansion. Act as technical advisor on Cortex, SDLC, DevOps, and cloud-native platforms, lead executive business reviews, identify risks/opportunities, influence product roadmap, and contribute to scaling Customer Success. Up to 30% travel.

Create and maintain customer onboarding and training content (videos, webinars, KB articles, emails). Host trainings, collaborate cross-functionally, manage editorial calendar, and optimize materials using feedback and analytics.

As a Customer Success Executive, you will implement AI solutions in healthcare systems, ensuring strong adoption, measurable outcomes, and collaborating closely with clinical and operational teams.

Manage a portfolio of 60–75 mid-market customers: lead onboarding, implementation, product adoption, and renewals; monitor customer metrics and satisfaction; advocate customer needs to product and engineering; contribute to operational improvements; and apply AI tools to improve CSM workflows and outcomes.

Lead end-to-end client onboarding from sales handoff through launch and first 30 days. Configure Tapcheck platform, manage data accuracy, troubleshoot integrations with payroll/timekeeping/HRIS, coordinate vendors, document SOPs, and build scalable automated onboarding workflows.

Manage simultaneous onboarding projects for physician-owned primary care practices using Elation's cloud clinical platform. Build relationships with customers and Sales, coordinate cross-functional teams, set milestones, use data to drive scalable engagement, and ensure successful platform adoption. Participate in occasional on-call weekend support and identify process improvements to improve customer outcomes.