We are expanding our distributed team and looking for an ambitious, empathetic Remote Customer Support Specialist. If you love solving puzzles, master new software tools instantly, and want to help scale a modern brand, we want to meet you!
You will have full ownership over our inbound communication queues, helping real estate clients and internal agents navigate our digital platform.
What You’ll Do Day-to-Day:
- Own the Queue: Manage and resolve incoming customer and internal agent inquiries via email, live chat, SMS, and video channels (using tools like Intercom, Help Scout, or Zendesk).
- Tech Guide: Act as a platform expert, guiding clients through setting up accounts, accessing secure digital signing portals (Dotloop/DocuSign), and troubleshooting data forms.
- CRM Optimization: Maintain a clean, real-time database of client interactions within our core CRM (KvCORE/HubSpot) to ensure internal sales teams have flawless data.
- User Onboarding: Interface with incoming property buyers and sellers, running quick discovery chats to organize their data profiles and route them to the perfect agent.
- Build the Knowledge Base: Author helpful internal FAQs, help center articles, and video walkthrough snippets to empower users to self-serve.
Requirements:
- Experienced: 1+ years of customer support, tech support, or client-facing operations experience (experience at a SaaS, startup, or PropTech agency is a massive plus!).
- Tech-Savvy: You adapt to new software seamlessly. You know your way around modern ticketing tools, CRMs, and Slack/Google Workspace.
- Good Communication: You possess good written and spoken English. You can explain complex, multi-step contract processes in simple, friendly, and human terms.
- Independent Operator: You thrive in an asynchronous, remote work environment. You don't need micromanagement to stay organized and hit metrics.
The Perks & Benefits:
- Competitive, Transparent Pay: Stable base salary with clear annual performance-based scaling bonuses.
- Employee Real Estate Rebates: Buying, selling, or renting a home? Get internal brokerage commission rebates and discounted fees to save thousands on your personal property moves.
- Sponsored Real Estate Licensing: Want to level up? High-performing team members get full company sponsorship for real estate school tuition, pre-licensing courses, and continuing education.
- Work From Anywhere: 100% remote freedom with standard, predictable East Coast core collaboration hours.
- Home Office Stipend: Cash allowance to upgrade your desk setup, monitor, or high-speed internet.
- Uncapped Growth: Direct path into Customer Success Management or Ops Leadership as our digital footprint expands.
- Generous PTO: Paid vacation days, holidays, and sick leave to keep you refreshed.
- Employee Assistance Programs (EAPs) and Supportive team culture.
- Performance Bonuses.
Skills Required
- 1+ years of customer support, tech support, or client-facing operations experience
- Experience at a SaaS, startup, or PropTech agency
- Proficiency with ticketing tools and omni-channel support (Intercom, Help Scout, Zendesk; email, chat, SMS, video)
- Familiarity with digital signing portals and troubleshooting (Dotloop, DocuSign)
- Experience using CRMs and keeping clean interaction records (KvCORE, HubSpot)
- Strong written and spoken English; ability to explain complex, multi-step processes simply
- Ability to operate independently in an asynchronous remote environment and meet metrics
- Experience creating help center articles, FAQs, or video walkthroughs
What We Do
Travers Miran Realty is an independent, boutique real estate brokerage headquartered in Parkland, Florida. Founded in 2007 by Rick Rapp, the firm specializes in residential real estate services across South Florida, covering high-demand markets in Broward, Palm Beach, and Miami-Dade counties. As a full-service agency, the company assists clients through every stage of buying, selling, and leasing residential properties. This includes single-family homes, luxury estates, townhouses, and condominiums. For home sellers, the brokerage provides comprehensive market analysis, property staging advice, professional listing photography, and strategic digital marketing to maximize property exposure. For home buyers, their licensed agents offer hyper-local neighborhood insights, customized property searches, and expert negotiation strategies to secure competitive terms.The core business model of Travers Miran Realty focuses on a highly localized, "client-first" approach. The company operates under the guiding motto of "Real Estate Done Right." Unlike larger, national corporate real estate franchises, Travers Miran Realty is a private agency that eliminates traditional corporate overhead, unnecessary administrative fees, and rigid, long-term transaction contracts. This lean operational structure allows their team of independent real estate agents to offer flexible, highly personalized service tailored to the specific financial and timeline needs of each individual client.
Why Work With Us
Travers Miran Realty is a boutique South Florida agency offering true professional freedom. We eliminate corporate overhead, hidden desk fees, and rigid quotas so you keep more commission. Work directly with Broker-Owner Rick Rapp, enjoy total transaction flexibility, and leverage our deep roots in Parkland to build your local business.
Gallery
