Top Remote Customer Success & Experience Jobs in Columbus, OH

Manage end-to-end eCommerce client relationships for flash-site campaigns on Shopify Plus. Oversee project delivery, prioritize roadmaps, communicate with clients, track feedback, and provide technical and strategic guidance to drive growth and meet deadlines.

Join our award-winning agency by sending your CV for future opportunities in any department where your skills may fit. Include your interests for departments and types of roles (permanent or freelance).

The role involves engaging with customers and improving their experience in healthcare operations, utilizing AI and innovative technology.

Lead end-to-end onboarding for PEO clients: build implementation plans for payroll, benefits, tax registrations and HR compliance; manage timelines, parallel payroll reconciliations, platform adoption, cross-functional handoffs, and continuous improvements to implementation tooling and documentation.

Provide real-time customer support via live chat, handling multiple conversations, troubleshooting issues, escalating when needed, documenting interactions, reporting trends, maintaining product knowledge, meeting performance metrics, and offering basic upsells when appropriate.

Manage and grow relationships with DME providers, physician practices, and VA accounts across assigned territories. Drive referrals, utilization, onboarding, training, and account expansion. Monitor metrics, resolve issues, coordinate cross-functionally, and represent Daybreak at meetings and events.

Provide responsive, high-quality customer support across email, phone, chat, and social platforms; troubleshoot orders and technical issues for e-commerce and digital subscriptions; escalate complex cases; maintain accurate records; contribute to support documentation; collaborate with engineering, product, and sales; identify trends to improve customer experience.

The Manager, Client Sales and Insights will analyze data to produce actionable insights for CPG clients, drive growth, deliver tailored solutions, and collaborate with various teams to ensure client success.

Own enterprise customer relationships from post-sale through renewal and expansion. Lead renewals, pricing and commercial negotiations, monitor account health, identify risk and expansion opportunities, conduct business reviews, maintain Salesforce records, coordinate technical needs with Support/Technical CSMs, surface product gaps and patterns, and use AI/automation to scale and prioritize work.

The Senior Director Analyst leads research on software engineering trends, produces content, and advises clients, establishing industry credibility and engaging executives.