Top Remote Customer Success & Experience Jobs in Columbus, OH

Engage with clients to understand needs, drive onboarding and adoption, manage customer interactions, resolve issues, and use data analytics and CRM tools to improve satisfaction and retention while collaborating with teams and developing professionally.

Manage and grow customer relationships for Engineering Services & Platforms by driving product adoption, onboarding customers, running proactive account meetings, tracking success metrics, and relaying feedback to Product to inform roadmap and retention.

The Bilingual Customer Service Representative provides support to clients in financial hardship programs, ensuring exceptional service, problem-solving, and effective communication while managing client requests in a remote call center environment.

Lead technical onboarding for mid-market CrowdStrike customers post-sale, manage implementations, define 90-day success criteria, troubleshoot technical issues, escalate and coordinate cross-functional resolution, create knowledge base content, advocate for customers, identify renewal risks, and drive process improvements to ensure long-term customer success.

Lead and scale Jasper's Services organization (implementation, enablement, advisory). Set vision, operating model, commercialization, and delivery operations; coach managers and ICs; engage in pre-sales and customer conversations; build enablement curricula and professional-services automation to measure delivery effort and margin.

As a Client Executive, you will manage customer accounts, drive adoption of Cytora's AI solutions, and build relationships with clients while aligning strategic goals through business reviews and workshops.

Own launch, adoption, and expansion of health system partnerships by building stakeholder relationships, driving demand generation and clinic enablement, analyzing performance metrics, presenting data narratives, and meeting growth/referral targets across assigned accounts.

Serve as primary client liaison for Event Travel, providing end-to-end travel support, fare and booking management, program coordination from post-sale to billing, troubleshooting using agent tools, maintaining documentation and SLAs, training on travel platforms, and supporting team leads to maximize revenue and client ROI.

Deliver onsite and virtual product training and consulting to dealer clients across assigned domains (DMS, Fixed Ops, Retail). Complete domain certifications, customize curricula, troubleshoot product issues, document training in Salesforce, manage travel and expenses, support product development and internal training, and keep up with automotive trends to drive product adoption.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.