Top Remote Customer Success & Experience Jobs in Columbus, OH

As a Senior Customer Contact Specialist, you will respond to customer inquiries, handle escalations, and improve customer experience processes while acting as a subject matter expert.

Enhance Business Banking clients' experience through proactive outreach, problem resolution, and tailored financial solutions. Collaborate with service teams and maintain compliance with banking protocols.

The Bilingual Customer Service Representative is the primary contact for clients, providing exceptional service and support while assisting clients with financial hardship programs. The role involves effective communication, problem-solving, and maintaining client relationships in a remote work setting.

The Account Manager oversees affiliate and restaurant relationships, focusing on maximizing platform utilization, ensuring satisfaction, and driving growth through strong communication and relationship management. Responsibilities include performance monitoring, problem solving, and cross-functional collaboration.

The Customer Success Manager will manage renewals and customer relationships, maximize growth, and mitigate churn for SMB/MM clients, focusing on product adoption and using analytical tools for upselling.

The Legal Operations Analyst II will manage contract operations, optimize workflows, implement technology solutions, and support cross-functional initiatives within the legal team.

The Senior Customer Success Manager drives customer outcomes, maximizes retention, and manages strategic relationships to achieve measurable business results.

The Senior Knowledge Management Specialist will drive KM strategies, manage multiple projects, enhance KM processes with AI, and support cross-team collaboration.

Lead global strategy for customer engagement and growth, managing lifecycle marketing teams and ensuring alignment across departments. Drive data-informed decisions and enhance customer experience through scalable programs.

The role involves owning and evolving the Customer Success technology ecosystem, focusing on Gainsight and collaborating with various tools to enhance customer experience and support operations.

The Enablement Manager leads training and coaching for global service teams, focusing on onboarding, skills development, and operational excellence to improve service quality and team performance.

The Data Partnerships Enablement Manager supports teams with new data partnerships, focusing on post-integration strategy, documentation, training, reporting, and optimization to leverage data effectively.