Top Remote Customer Success & Experience Jobs in Columbus, OH

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

Serve as primary contact for clients in financial hardship programs, handling inbound calls to deescalate upset clients, educate on program options, analyze financial situations, retain at-risk customers, document interactions in the CRM, and meet retention targets while delivering empathetic, solution-oriented service.

As a Solution Consultant, you'll lead strategy and partnerships within the Energy sector, driving revenue through customer relationships and innovative AI solutions.

Partner with automotive dealerships to drive adoption and performance of Cox Automotive solutions (Dealertrack, Xtime, DMS). Assess fixed-ops operations, implement process improvements, identify upsell opportunities, manage at-risk accounts, and collaborate with sales and product teams to improve efficiency, profitability, and customer satisfaction.

As an Account Manager, you'll oversee a portfolio of SaaS customers, focusing on relationship management, renewals, and driving product adoption for business value.

The Director of Global Account Management will lead the Account Management Team, drive revenue retention and expansion, and build executive relationships with global clients.

Deliver technical training as a certified Fortinet Trainer, manage lab environments, and prepare students for certification exams while maintaining up-to-date knowledge of Fortinet solutions.

Installation Specialists oversee customer installations, manage projects, ensure adherence to quality standards, troubleshoot issues, and collaborate with cross-functional teams for successful deployments.

Lead and manage enterprise trials of Samsara technology by developing tailored trial plans, aligning internal teams, defining success criteria, mitigating risks, creating trial collateral, coordinating cross-functional resources, and communicating milestones to drive trial conversion and long-term adoption.

The role involves managing enterprise customer deployments of IoT solutions, enhancing their operational efficiency, and providing exceptional customer support throughout the lifecycle of the relationship.

The Default Servicing Specialist monitors investments for default events, communicates with homeowners, and conducts due diligence on default incidents, maintaining accuracy and compliance with regulations.

The Strategic Account Director connects presales strategy with post-sales execution, fosters collaboration, and develops client relationships to drive successful marketing outcomes.

Lead the Client Success team focusing on revenue growth and operational efficiency. Develop workflows, mentor team members, and enhance client relationships while ensuring team accountability and performance.

As a Customer Success Manager, you will lead client relationships, manage campaign execution, and coordinate internal teams to achieve successful marketing outcomes for clients.